Expanding your business

 
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TAPE SCRIPTS 
 
6. 3 Tape script
 
MIA: Hello, this is Mia form the Beauty salon Relaxa speaking. Can I talk to Mrs.* Smith?
 
CLIENT: Hello, yes this is she.
 
MIA: I apologise for disturbing you, but unfortunately we have to cancel your 4 treatments this week. 
Something rather unexpected happened, as one of our employees fell ill yesterday.
 
CLIENT: Oh, that’s all right. We don’t want to catch a cold, do we?
 
MIA: Well, certainly not. That is why I’m calling to set new dates for your treatments if that is possible?
 
CLIENT: Of course, no problem. When can I come?
 
MIA: Well you were supposed to have your three treatments on Monday, Wednesday and Thursday and 
make-upon Friday if I’m not mistaken. 
 
B (overlapping): Yes, yes, that is correct.
 
MIA: Well ,if you have time, we can do it next week on the 22
nd
 in month*, that’s Tuesday at 10 a.m., 
Wednesday at the same time as your appointment this week and on Thursday at 9 a.m.. We can do the make 
up on Saturday if that suits you?
 
CLIENT: Oh no, that’s terrible. I had an appointment for my make-up, because this Friday I am going to a 
party and I want to look my best. Is there any chance you squeeze me somehow in the schedule for this 
Friday?
 
MIA: Hmm, I understand. Let me check. Well, you could come at the end of the day. At 8 p.m.? Of course, if 
that’s not too late for you?
 
CLIENT: Perfect, Friday at 8. That’ll be great.
 
MIA: Splendid, so see you on Friday and your other appointments are rescheduled for next week on 
Tuesday, Wednesday and Thursday. I apologise again for all the trouble.
 
CLIENT: It is really not a problem.
 
MIA: Thank you again and have a nice day!
 
CLIENT: Thank you. Bye!
 
 
 
7. 5 Tape script:
 
Mia: Hello. My name is Mia and I am the owner of the beauty salon ............................... . I am very pleased 
to meet you. As it was written in the advertisement we are looking for a masseur with a lot of experience and 
according to your application and résumé you truly have a lot of references.
 
Lisa: It’s an honour to meet you. Yes, like I have written in the application I studied physiotherapy in Graz 
and I have worked in 4 salons so far. After I finished the studies I specialised in sports massages and also 
took a course in Thai massage.
 
Mia: Could you explain where you have worked? Were you employed in beauty salons or spa centres?
 
Lisa: Already as a student my part time job was in a small beauty salon. I was more of an assistant and 
receptionist there, as at the time I didn’t have the degree and I could not do massages. This was a great 
experience for me, as I got to know the work in a beauty salon a bit better and gained valuable experience 
there. 
 
Mia: Aha, that’s great. It is wonderful that you already know something about the work in a salon. This will 
surely enable you to get used to our team sooner. What about jobs connected to massages?
 

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Lisa: My second employment was a masseur in a spa centre. I was working there for 2 years, but I quit the 
job because I met my boyfriend and moved to Slovenia. I have beenliving here for 3 years now and during 
this time I have had 3 part- time jobs as a masseur.
 
Mia: What are your expectations here?
 
Lisa: I don’t expect much. The thing which caught my attention was the location of the salon. I live in Nova 
Gorica and if I worked here I wouldn’t need to drive a lot. My last job was in Ljubljana, which was really 
inconvenient, as I had to drive for 2 hours every day and over the past few months that really became trying.
 
Mia: Great. I am really happy to hear that this location suits you. Now the only thing we have to discuss is 
the salary. I hope you understand that at the beginning you will be earning a bit less, but eventually when we 
have more clients there will be opportunities for a promotion.
 
Lisa: Of, course. That is not a  problem for me. The most important thing is that I am near my home. In this 
way I’ll save a lot of money on petrol. Not to mention the time spent in the car.
 
Mia: Wonderful. I have no further questions. You seem like a person with whom it will be very nice to work 
and since you were the only candidate who has met our requirements I believe there is no reason why not to 
give you the opportunity to prove yourself. I would like to welcome you to our team and I hope you will 
enjoy working here. Now if you have any further questions don’t hesitate to ask, otherwise we may chat over 
a cup of coffee.
 
Lisa: Yes, just one. When can I start?
 
Mia: It would be great if you could come tomorrow to take a look at the salon.
 
Lisa: Sure. I’ll be there at 8...
 
 
8. 4 Tape script:
 
Mia
 
Hi. My name is Mia and I am the owner of ............................... 
 
Salesman
 
Pleased to meet you. I’m Johan Eisler, the sales representative of Naturella Austria. Do you 
know any of our products or shall I introduce each and every one of them to you?
 
Mia
 
No, I’m not familiar with any of your products. I’ve read a lot about them on the Internet 
though. Could you tell me more about the products for body treatment?
 
Salesman
 
Why, certainly. We have treatments for bronzing, hand and feet treatments, as well as products 
for manicure and pedicure and anti-cellulite treatments. We also have a vast range of products 
for massages and peelings
 
Mia
 
Oh wonderful. I’ve just hired a new masseur, so maybe you should talk to her about those 
products. I’m more interested in the products for facial treatments myself.
 
Salesman
 
Maybe it would be the easiest if I presented you the products according to the condition they 
focus on. Here are the products for hydration of the skin and age protection treatment products. 
Those are our best selling lines of products. Other products focus on acne problems, dark circles 
or puffiness, redness and dullness of skin, and also uneven skin tone. I would say the biggest 
advantage of our products is that there is a cream for every skin condition. This gives you the 
opportunity to treat almost any kind of problem your client may have. This is wonderful 
especially because Naturella offers complete solutions.
 
Mia
 
Complete solutions? What do you mean by that?
 
Salesman
 
Well, we a specific condition cannot be treated just by one cream. Our complete solutions 
include day and night cream, daily cleanser and moisturiser, and in some cases of sensitive skin 
also make up, such as powder and foundation. For example very dehydrated skin requires a 
different type of cream and powder, which will protect the skin properly.
 
Mia
 
Oh I see. This truly is great. I have another question regarding your training programmes. I’ve 
read on your website that you offer regular courses and inform your cosmetologists of new 
products. How can I join this?
 
Salesman
 
If you decide to use exclusively our products in your salon, you are entitled to the special 

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