Expanding your business

 
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For example: 
Health and Safety at Work etc. Act 1974 
 
 
This law is about the employers and their responsibilities. The act requires them to:
 
 
ensure a safe working environment,
 
 
provide a safe system or procedure of work,
 
 
provide safe equipment to work with,
 
 
...
 
If these rules are not obeyed, an inspector or any other government-appointed body may...
 
9.3 Listening – PRESENTATIONS. 
Listen to your classmates giving presentations on different acts and regulations which need to be 
followed when running a beauty salon. 
While you are listening make short notes of their presentations and prepare at least one question for 
at least 5 presenters. 
9.4 Grammar – IF... 
Now that Mia and you have familiarised yourselves with these rules, it is essential to present them 
also to the staff members. Read the sentences about professional ethics which Mia told Lisa about 
and transform them using modal verbs. 
It is important that you act professionally in front of your clients. 
.....................................................................................................................................................  
It is necessary that the relationship with your clients is strictly professional and not on friendly basis. 
.....................................................................................................................................................  
It is imperative that the religious views of the client don’t affect how you treat your client. 
.....................................................................................................................................................  
I advise you to try to create a positive atmosphere in the salon. 
.....................................................................................................................................................  

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It is also good to establish a good relationship with your co-workers. 
.....................................................................................................................................................  
You need to keep all information of our clients confidential. 
.....................................................................................................................................................  
It is forbidden to share any details regarding our clients with anyone else. 
.....................................................................................................................................................  
You are not allowed to give any other messages than those which you are qualified for. 
.....................................................................................................................................................  
The client needs to know what the treatment includes and needs to agree to it. 
.....................................................................................................................................................  
I advise you to keep record of previous treatments. 
.....................................................................................................................................................  
You are obliged to wear a uniform in the salon. 
.....................................................................................................................................................  
But it is not necessary for you to wear gloves. 
.....................................................................................................................................................  
Prior to every treatment you need to take off all your jewellery. 
.....................................................................................................................................................  
It is a good idea to follow trends. 
.....................................................................................................................................................  
 
 
 

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9.5 Vocabulary - Word formation 
The above mentioned rules could be summarised in a short promotional material, which informs 
clients of the professional ethics. Read the text Mia has written and fill in the missing gaps with the 
appropriate forms of the words in brackets. 
Our clients and their well-............................... (BE) are our ............................... (PRIOR)!
 
 
The vision of this salon is to ensure and protect the ............................... (CONFIDENTIAL) of our clients 
and their ............................... (PERSON) information. We make sure you are informed of all the records we 
store by signing a ............................... (WRITE) ............................... (PERMIT) to allow us to keep the 
information. Such an ............................... (AGREE) enables you to see ............................... (EXACT) which 
information we collect.
 
 
............................... (PROFESSION) approach brings ............................... (PROFESSION) results!
 
 
Another quality of our salon is connected to the ............................... (PROFESSION). We make sure our 
staff follow the ............................... (LATE) trends and ............................... (INNOVATE) in the field of 
cosmetology. They not only have the necessary qualifications, but they also ............................... 
(CONTINUE) attend courses where they gain ............................... new (KNOW . In this way, we make sure 
we can offer you ............................... (USE) tips and ............................... (ADVISE). By ............................... 
(REGULAR) educating ourselves we follow new technological trends in the field of hygiene, which is why, 
we are also very ............................... (SUCCESS) in the ............................... (PREVENT) of 
............................... (DANGER) cross-............................... (CONTAMINATE) and cross-............................... 
(INFECT).
 
 
9.6 PROMOTING ETHICS  
Now that you have completed the text Mia has written, write a similar one which includes all other 
rules mentioned in this unit. 
Your promotional leaflet should be about 120-150 words long and structured similarly to Mia’s. 
  Choose three to four points you want to discuss. 
  Divide these points so that each is discussed in a separate paragraph. 
  Create a subtitle or a short slogan for every paragraph that you write. 
 
 

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