Expanding your business

 
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Did you notice some polite expressions Mia was using? In order to run a successful business 
meeting politeness is the key to success. Try to fill in the missing gaps in the following expressions 
of politeness. 
  I am very ............................... to meet you. 
  You 
............................... 
have a lot of references. 
  It’s an 
............................... 
to meet you. 
  The thing which ............................... my attention. 
  I am really ............................... to hear that this location suits you. 
  I hope you ............................... that at the beginning you will be earning a bit less. 
  I would like to ............................... you to our team. 
  If you have any ............................... questions don’t ............................... to ask. 
7.6 Grammar – GAP FILL. 
Here is a short summary of the interview. Fill in the missing gaps with the appropriate words to 
form collocations. 
  According ............................... the application Lisa has a lot of experience 
............................... massages.  
  After she finished the studies, she specialised 
............................... 
sports massages. 
  In addition to massages, she is also familiar ............................... work in a beauty salon, 
which she ...............................  to know a bit better in her first job. 
  She also ............................... a lot of experience while working in a spa centre. 
  In the advertisement it was the location of the salon which ............................... her attention. 
  In this ...............................  she’ll save a lot of money on petrol. 
  She  ............................... the requirements. 
  There was ...............................  reason why not hire her. 
  Now Mia ...............................  her the opportunity to ............................... herself. 
 
 
 

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7.7 Vocabulary – A LETTER DRAFT. 
Mia fulfilled the requirements of the manager and now she can finally write him a letter to inform 
him of the new staff member. 
Here is what she is planning to tell him. Fill in the gaps with the appropriate forms of the words in 
the brackets. 
Mia is going to inform the ............................... (MANAGE) that she agrees with their conditions. 
As............................... (PROVE) she already hired new ............................... (EMPLOY) in order to 
fulfil their ............................... (REQUIRE). She is going to tell him that she hired a 
............................... (MASSAGE) with a lot of ............................... (VALUE) experience gained in 
the previous jobs, such as being an ............................... (ASSIST) and working in a spa centre. She is 
also going to inform him of the ............................... (OPEN) date, which will probably be in a 
............................... (NIGHT) or in a three weeks’ time. In the letter she is also going to explain 
which ............................... (ADD) services she would start providing, which was also one of the 
conditions they set. She will close the letter with hope that they will finally reach an 
............................... (AGREE) and express her gratitude for the trust. She is going to say that she is 
also available for any ............................... (FAR) questions.. 
7.8 Writing – REPLY. 
Now you know what Mia is planning to write to the manager. Help her write a business letter. 
Include the information of the hotel and be careful about the layout of the letter. If necessary consult 
the previous letters. 
Your letter should be from 100-150 words long and it should include the following points: 
  informing the manager of the new employee, 
  introducing new service, 
  expressing gratitude for the trust and given opportunity. 
 
 

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UNIT 8: Poznavanje in razumevanje principov učinkovite predstavitve in 
njihova uporaba pri delu 
8.1 Grammar – FUTURE PLANS. 
Now that Mia has employed a professional masseur, she can soon open the salon. But before that 
there are still some things that need to be taken care of. 
Read about what Mia still has to do before opening the salon and fill in the missing gaps with the 
appropriate forms of the verbs in brackets. You may use all tenses expressing futurity as well as 
Present tenses. Check the grammar section at the back of the book on page 89 if in doubt. 
The salon is in its final stages now. There are just few things Mia ............................... (need) to take 
care of and then the salon ............................... (be) ready for the grand opening. 
First of all, and most importantly she must sign the contract with the hotel. She ............................... 
(meet) the manager of the hotel tomorrow in order to talk about the contract. Mia 
............................... (hope) the lawyers ............................... (prepare) it until Monday, so that on 
Tuesday they ............................... (sign) it.  
Mia also needs to pick a brand of products she ............................... (use) in her salon. She 
............................... (think about) it all week, but she still ............................... (not know) which to 
choose. She ............................... (look) at some websites tomorrow and hopefully she 
............................... (find) some useful information on the Internet forums dedicated to cosmetology. 
She has already decided she ............................... (call) her friend from secondary school to ask her 
for advice. She ............................... (work) in a pharmacy. She ............................... (look forward) to 
her advice, because she is not only an expert for beauty products, but also ............................... 
(know) exactly which products sell well and which ............................... (be) not bought very often. 
Choosing the right brand ............................... (be) very important, because if the products 
............................... (be) of a high quality, this ............................... (enable) great results. 
Consequently, this ...............................  (mean) satisfied clients who ............................... 
(recommend) you to their friends. 
Beside deciding on the range of products she ............................... (use), Mia must also decide on the 
schedule. The spa centre in the hotel ............................... (open) at 9 a.m. and ............................... 
(close) at 8 p.m. Mia ............................... (believe) it ............................... (be) a good idea to come to 
work at 8 in the morning to prepare all the necessary things until 9. If the manager 
............................... (allow), she ............................... (start) working as early in the morning as 
possible. 
Another thing she ............................... (discuss) with the manager tomorrow is to do with the 
reception. She ............................... (need) to know if it ............................... (be) possible for the 
clients to make appointments at the reception desk of the spa or if she ............................... (need) her 
own receptionist. She ............................... (hope) they ............................... (allow) her services to be 

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