Expanding your business

 
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English Coursebook for Cosmetology 2 – 
EXPANDING YOUR BUSINESS! 
 
 
 
 
 

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EXPANDING YOUR BUSINESS! 
UNIT 6: Poznavanje in razumevanje principov kakovostne medsebojne 
komunikacije in smiselna uporaba v praksi 
INTRODUCTION 
Last year you did such a wonderful job helping Mia manage the salon.  
Since the business is going so well, she decided to expand her services. However, in order to do that 
she will surely need your help and experience.  
She wants to open a new salon on the Slovenian coast. She is thinking of renting premises in a hotel 
in Portorož or Izola. Being located near the busy tourist locations has proved to be very lucrative 
already with the salon she is currently running. This is why, now she wants to open a new salon 
right in the hotel. Choose an already existing or an imaginary hotel in which you advise her to start a 
new salon. 
Since the brand name of the first salon has caught on very quickly, it is again up to you to choose a 
name. You may use the same one, reword it a bit or think of a completely new one. 
When you have decided on the above mentioned issues, fill in the following form with the details of 
your new salon. 
 
The Identity Card of the beauty salon 
 
Name  of the salon:
 
 
Logotype:
 
 
 
 
Name of the hotel:
 
 
Address:
 
 
 
 
Telephone number:
 
 
Website:
 
 
E-mail:
 
 
 
 
Additionally, include these details on the following pages throughout the book: 64-68, 86 and 87. 
 
 

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6.1 Grammar – REVISION OF TENSES. 
Read the following text and insert the most appropriate forms of the verbs in brackets into the gaps. 
Mia is very satisfied with her salon.  
At the beginning the business ............................... (not go) so well, but since she ............................... 
(start) ............................... (offer) also nail treatments she ............................... (gain) many new 
clients. 
She............................... (do) so well at the moment. It............................... (seem) that the decision to 
expand the salon service with manicure and pedicure ............................... (be) really the right one. 
Now the salon ............................... (have) more than 50 regular clients. One of the most popular 
treatments............................... (be) the facial, but clients also often ............................... (decide) to 
have a manicure or pedicure.  
Usually there ............................... (be) around 5 clients per day, but almost every week there is also 
someone who calls ............................... (make) a last-minute appointment. 
Besides ............................... (offer) treatments for the face, Mia ............................... (also think 
about) other service her salon could offer to its clients. She also ............................... (want) to start 
offering massages and body treatments, such as anti-cellulite treatments. She ............................... 
(get) this idea from one of her clients, who ............................... (enquire) about it. 
If she ............................... (not decide) for the expansion when she included nails, she 
............................... (not succeed) in such a short time. Since this first business decision 
........................... (turn out) to be a good one, it is only reasonable ............................... (expand) the 
services even further. “You ............................... (must provide) new products and treatments for 
your clients all the time in order ............................... (make) them satisfied.” one successful 
businesswoman ............................... (argue) in an article Mia ............................... (read) last week.  
It was exactly this that ............................... (make) her think about the new ways of expanding her 
business, that is why she ............................... (probably decide) and start offering massages. 
However, if she ............................... (want) to do this, she ............................... (need) a professional 
masseur. New employees ............................... (always be) good for team spirit, as they have new, 
creative ideas. However, it ............................... (undoubtedly take) a lot of time to find someone with 
expert skills in this field as well as a person who is used to ............................... (work) with people 
and ............................... (have) team-work skills.  
In addition to hiring a new co-worker, she ............................... (also need) more space, which 
............................... (may mean) she ............................... (have to) move into a new and bigger salon 
that ............................... (provide) more room. 

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6.2 Grammar – STATIVE VERBS. 
Read the story and fill in the missing gaps with the most appropriate tenses. You may use Present 
Simple and Present Continuous. Be careful about stative verbs. If you feel you need help, check the 
appendix 1. 
Usually the salon ............................... (have) up to 10 clients per day, but this week this 
............................... (be not) possible. 
On an average day they ............................... (make) appointments for 8-10 treatments. If they only 
do facials, which usually ............................... (take) less time than the whole body treatment, then it 
............................... (be) also possible to have more than 10 clients. 
The number of clients also depends on the day. On Mondays, for example, they ............................... 
(not arrange) so many appointments in the morning, because on this day the beauty product 
distributers usually ............................... (deliver) the goods and it ............................... (take) a lot of 
time............................... (go through) the shipping to make sure all the items are in order. 
This week however, one of the employees ............................... (be) ill. She ............................... 
(have) flu and she ............................... (not come) to work this week. This is terrible, because now 
Mia ............................... (take over) the shipment for the week. Otherwise it is Jane, who 
............................... (do) it every Monday. 
Apart from taking care of the shipment, there are also regular clients. Mia needs to cancel some of 
Jane’s appointments and reschedule them for next week as she ............................... (work) alone this 
week. 
6.3 Listening – Cancellation. 
Sometimes things don’t go according to plan and due to something unexpected you may need to 
cancel your appointments. This may be due to several reasons: you may have been overbooked and 
your schedule is so full you won’t be able to manage it; you or one of your employees or co-workers 
gets ill and goes on sick leave or another unexpected event occurs so you cannot come to work on a 
specific date. In such cases you have to contact your client to inform her/him of such a change. 
Of course if this happens suddenly a letter rescheduling your appointment will not suffice* and you 
will have to make a phone call and ask your client kindly to postpone their arrangement. 
PRE-LISTENING ACTIVITY 
  Discuss how you usually start the telephone conversation? (Conversation mode, forms) 
  In pairs, form 4 lines of the anticipated/expected dialogue. 

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