Publications

 
5. References 
1.
Anh DBH, Dung HT, On PV, Tam BQ. Factors 
impacting customer satisfaction at Vietcombank in 
Vietnam. Himalayan Journal of Economics Business 
and Management. 2021; 2(4):98-107. 
2.
Anh DBH, Vu NT, Bien BX, Anh VT, Dat NV. Factors 
impacting customer satisfaction at BIDV Bank in 
Vietnam. Himalayan Journal of Economics Business 
and Management. 2021; 2(4):89-97. 
3.
Anh DBH, Vu NT, On PV, Duc PM, Hung NT, Vang 
VT. Customer service culture at VPBank in Vietnam. 
Himalayan Journal of Economics Business and 
Management. 2021; 2(4):78-88. 
4.
Anh DBH, Diem PT, Duc PM, Vu NT, Dung HT, Dat 
NV. Customer service culture at VIB bank in Vietnam. 
Himalayan Journal of Economics Business and 
Management. 2021; 2(4):70-77. 
5.
Anh DBH, Diem PT, Vu NT, Dung HT, Bien BX, Anh 
VT, On PV. Customer service culture at TechComBank 
in Vietnam. Himalayan Journal of Economics Business 
and Management. 2021; 2(4):61-69. 
6.
Anh DBH. Japanese Innovation Policy and Deve-
lopment 
of 
High-Quality 
Human 
Resource 
– 
Experiences for Vietnam. Proceedings of International 
Scientific Conference in Economics and Business 
(ICYREB) 
on: “National Entrepreneurship and 
Innovation”, Hanoi, 30 October 2018, Academy of 
Finance in partnership with IPAG Business Institute 
(France), York University (Canada) and Waikato 
University (New Zealand), 2018, 108-114. 
7.
Anh DBH. Global Strategic Marketing Management. 
Ementon Publisher, Warsaw, 2017. 
8.
Anh DBH. Comparative analysis of the process of 
economic integration of EU and ASEAN, International 
Journal of Commerce and Management Research. 2019; 
5(3):96-99. 
9.
Anh DBH, Ngoc NM, Nhi DTY. Sustainable Social 
Entrepreneurship in Vietnam. International Journal of 
Entrepreneurship. 2019; 23(3):1-12. 
10.
Anh DBH, Thuc TD. Global Supply Chain and 
Logistics Management, Academic Publications, Delhi, 

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India, 2019. 
11.
Anh DBH. Trade Freedom and Protectionism of 
Leading Economies in Global Trade System , 
International Journal of Commerce and Management 
Research. 2019; 5(3):100-103. 
12.
Anh DBH, Ngoc NM. Corporate Financial Performance 
due to Sustainable Development in Vietnam. Corporate 
Social Responsibility and Environmental Management. 
2019; 27(2):1-12. 
13.
Anh DBH. Gaining competitive advantage from CSR 
policy change: Case of foreign corporations in Vietnam.
Polish Journal of Management Studies. 2018; 
18(1):403-417. 
14.
Anh DBH, LDM Duc, PB Ngoc. Subjective Well-Being 
in Tourism Research. Psychology and Education. 2021; 
58(5):3317-3325. 
15.
Bien 
BX, 
Tien 
NV. 
Solutions 
enhancing 
competitiveness of made-in Vietnam brands in 
Vietnamese market. International Journal of Research 
in Marketing Management and Sales. 2019; 1(2):93-99. 
16.
Diem PT, Vu NT, Nhan VK, Vang VT. The Strategy of 
CRM System Development at Mega Market Vietnam. 
International Journal Multidisciplinary Research and 
Growth Evaluation. 2021; 2(4):802-806. 
17.
Diem PT, Vu NT, Dung HT, Dat NV. The Process of 
CRM System Implementation at Dien May Xanh in 
Vietnam. 
International 
Journal 
Multidisciplinary 
Research and Growth Evaluation. 2021; 2(4):761-768. 
18.
Diem PT, Vu NT, Dung HT, Bien BX, Duc PM. 
Customer 
Care 
and 
Customer 
Relation 
ship 
Maintenance at Ministop, Family Mart and CoopSmile 
in Vietnam. International Journal Multidisciplinary 
Research and Growth Evaluation. 2021; 2(4):744-751. 
19.
Diem DL, Trang TTT, Ngoc PB. Development of 
Tourism in South Central Coastal Provinces of 
Vietnam. Journal of Archeology of Egypt/ Egyptology. 
2021; 18(8):1408-1427. 
20.
Diep, LH Vu, DT Hai, TTH Thuan. China and USA in 
Vietnam's International Relations in the Region. Journal 
of Archeology of Egypt/ Egyptology. 2021; 18(8):2681-
2710. 
21.
Duc LDM, Thuy, Cooperative, Yen NTH. Corporate 
Social 
Responsibility 
and 
Corporate 
Financial 
Performance Case of Listed Vietnamese Companies, 
Zeszyty 
Naukowe 
Politechniki 
Częstochowskiej. 
Zarządzanie. 2018; 32:251-265. 
22.
Duc LDM, Mai NP. Enhancing Sustainability in the 
Contemporary Model of CSR: A Case of Fast Fashion 
Industry in Developing Countries. Social Responsibility 
Journal, 2020.
 
23.
Dung HT, Tien NV. Branding building for Vietnam 
tourism industry reality and solutions, International 
Journal of Research in Marketing Management and 
Sales. 2019; 1(2):63-68. 
24.
Dung NTH, Trang TT, Hien VT, Editor Phuong. Factor 
Affecting Tourists' Return Intention: A Case of Binh 
Quoi Village in Ho Chi Minh City. Journal of 
Archeology of Egypt / Egyptology. 2021; 18(9):493-
507. 
25.
Dung NTH, Trang TT, Ngoc PB. Assessing Customer 
Satisfaction for Can Gio Tourist Destination in Ho Chi 
Minh City. Journal of Archeology of Egypt/Egyptology. 
2021; 18(14):249-268. 
26.
Giao NQ, Trang TTT, Mai NP. Sustainability Issues in 
the Development of Higher Education Industry. Hong 
Kong Journal of Social Sciences. 2021; 57:79-90. 
27.
Hung NT, Vu NT, Bien BX. Risks of Vietnamese 
Enterprises in Trade Relations with China. International 
Journal of Research in Finance and Management. 2020; 
3(1):1-6. 
28.
Mai NP. Green Entrepreneurship Understanding in 
Vietnam. International Journal of Entrepreneurship. 
2020; 24(2). 
29.
Minh HTT, Dan PV. Branding building for Vietnam 
higher education industry: Reality and solutions, 
International Journal of Research in Marketing 
Management and Sales. 2019; 1(2):118-123. 
30.
Minh, Diep NH, Vu LH, Hai DT, Thuan TTH. ASEAN 
and China in Vietnam's International Relations in the 
Region. Journal of Archeology of Egypt/ Egyptology. 
2021; 18(8):2661-2680. 
31.
Ngoc PB, Trang TTT. Current Path to Community 
Based Sustainable Tourism Development of Khanh Hoa 
Province in Vietnam. Journal of Archeology of Egypt / 
Egyptology. 2021; 18(9):508-525. 
32.
Ngoc NM, Nhan VK. Family business in Vietnam and 
in Poland: Review of characteristics and trend of 
development 
. 
Journal 
of 
Southwest 
Jiaotong 
University. 2020; 54(6):1-19. 
33.
Ngoc NM. Branding Strategy for Gamuda Land Real 
Estate Developer in Ho Chi Minh City Vietnam. 
Celadon City Project. Psychology and Education. 2021; 
58(5):3308-3316. 
34.
Ngoc NM, Thu TH. The Impact of Financial Structure 
on Financial Performance of Logistic Service Providers 
Listed at Ho Chi Minh City Stock Exchange. Journal of 
Archeology of Egypt/Egyptology. 2021; 18(2):688-719. 
35.
Ngoc NM, Chau PB, Khuyen TL. The Impact of 
Financial Structure on Business Performance of Real 
Estate Enterprises Listed at Ho Chi Minh City Stock 
Exchange. Journal of Archeology of Egypt / 
Egyptology. 2021; 18(8):92-119. 
36.
Ngoc, Trang TT, Minh HTT. Brand Building and 
Development for the Group of Asian International 
Education in Vietnam. Psychology and Education. 
2021; 58(5):3297-3307. 
37.
Ngoc NM. Comparative Analysis of Advantages and 
disadvantages of the Modes of Entrying the 
International Market. International Journal of Advanced 
Research in Engineering and Management. 2019; 
5(7):29-36. 
38.
Ngoc NM. Related and Non-related Diversification 
Strategy of Domestic Business Groups in Vietnam , 
International Journal of Advanced Research in 
Engineering and Management. 2019; 5(7):12-17. 
39.
Nhi DTY, Chi DTP. CRM Application in Agricultural 
Management in the Mekong Delta. International Journal 
of Multidisciplinary Research and Development. 2019; 
6(10):123-126. 
40.
Phu PP, Chi DTP. The role of international marketing 
in international business strategy, International Journal 
of Research in Marketing Management and Sales. 2019; 
1(2):134-138. 
41.
Tam BQ, Diem PT, Duc PM, Dung HT, Dat NV, Nhan 
VK. The Strategic Customer Relationship Management 
at CoopMart in Vietnam. International Journal 

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Multidisciplinary Research and Growth Evaluation. 
2021; 2(4):794-801. 
42.
Tam BQ, Diem PT, On PV, Anh VT, Dat NV. The 
History of Development of CRM System at AEON 
Vietnam. 
International 
Journal 
Multidisciplinary 
Research and Growth Evaluation. 2021; 2(4):737-743. 
43.
Tam BQ, Diem PT, On PV, Anh VT, Hung NT. The 
Formation and Development of CRM System at Thien 
Hoa Electronics Supermarket in Vietnam. International 
Journal Multidisciplinary Research and Growth 
Evaluation. 2021; 2(4):752-760. 
44.
Thai TM, Hau TH, Vinh PT, Long NVT. Solutions for 
Tuyen Quang and Binh Phuoc Tourism Industry 
Sustainable Development. Comparative Analysis. 
International Journal of Research in Marketing 
Management and Sales. 2020; 2(1):101-107. 
45.
Thao VTT, Hung Anh DB. Sustainability issues in 
social model of corporate social responsibility. 
Theoretical analysis and practical implications . Journal 
of Advanced Research in Management. 2019; 19(1). 
46.
Tien NH. International Economics, Business and 
Management Strategy, Academic Publications, Delhi, 
India, 2019. 
47.
Tien NH. Principles of Management. Financial 
Publisher. Ho Chi Minh City, 2020. 
48.
Tien NH. Leadership in Social Responsible Enterprises. 
Ementon Publisher, Warsaw, 2015. 
49.
Tien NH. Change Management in a Modern Economy. 
Modeling Approach. PTM Publisher, Warsaw, 2012. 
50.
Tien NH. Competitivenes of Enterprises in a 
Knowledge Based Economy. PTM Publisher, Warsaw, 
2012. 
51.
Tien NH. Competitiveness of Vietnam's Economy. 
Modeling Analysis. PTM Publisher, Warsaw, 2013. 
52.
Tien NH. Develop Leadership Competencies and 
Qualities in Socially Responsible Businesses – Reality 
in Vietnam. International Journal of Research in 
Management. 2019; 1(1):1-4. 
53.
Tien NH. Challenges and opportunities for enterprises 
in the world of the 4th industrial revolution , 
Proceedings of National Scientific Conference on 
“Accounting, Auditing and Vietnam Economy in the 
Face of 4.0 Industrial Revolution”, November 2017, 
Quy Nhon University, Quy Nhon, Binh Dinh province, 
2017, 441-445. 
54.
Tien NH. Develop Leadership Competencies and 
Qualities in Socially Responsible Businesses: Reality in 
Vietnam. International Journal of Research in 
Management. 2019; 1(1):1-4. 
55.
Tien NH. Solutions for Sustainable Development of 
Binh Duong Tourism. Proceedings of University 
Science Conference on: “Binh Duong Tourism, 
Enhancing 
Competitiveness 
towards 
Sustainable 
Development”, Binh Duong Department of Culture, 
Sport and Tourism. December 2018, 2018, 55-67. 
56.
Tien NH. Hanoi Culture of Cuisine as Factor Attracting 
Tourists to Vietnam. Proceedings of University 
Scientific Conference on: “Values of Gastronomic 
Culture in Tourist Activities”, Faculty of Social Science 
and Humanities, Department of Culture and Tourism. 
May 21, 2018, Tien Giang University, 2018, 101-105. 
57.
Tien NH. Sustainable Development of Higher 
Education: A Case of Business Universities in Vietnam. 
Journal of Hunan University Natural Sciences. 2020; 
47(12):41-56. 
58.
Tien NH. Solutions for Tuyen Quang and Binh Phuoc 
International 
Tourism 
Products 
and 
Services 
Development: Comparative Analysis. International 
Journal of Research in Marketing Management and 
Sales. 2019; 2(1):131-137. 
59.
Tien NH. Trade Freedom and Protectionism of Leading 
Economies in Global Trade System. International 
Journal of Commerce and Management Research. 2019; 
5(3):100-103. 
60.
Tien NH. Comparative Analysis of Advantages and 
disadvantages of the Modes of Entrying the 
International Market.
 
International Journal of Advanced 
Research in Engineering and Management. 2019; 
5(7):29-36. 
61.
Tien NH. Related and Non-related Diversification 
Strategy of Domestic Business Groups in Vietnam. 
International Journal of Advanced Research in 
Engineering and Management. 2019; 5(7):12-17. 
62.
Tien NH. Social Entrepreneurship and Corporate 
Sustainable Development. Evidence from Vietnam. 
Cogent Business and Management, Taylor and Francis 
Publisher. 2020; 7(1):1-17. 
63.
Tien NH. Staff Motivation Policy of Foreign 
Companies in Vietnam. International Journal of 
Financial Management and Economics. 2020; 3(1):1-4. 
64.
Tien NH. Working Environment and Labor Efficiency 
of State-Owned Enterprises and Foreign Corporations 
in Vietnam. International Journal of Financial 
Management and Economics. 2019; 2(2):64-67. 
65.
Tien 
NH. 
International 
Distribution 
Policy: 
Comparative Case Study of Samsung and Apple. 
International Journal of Research in Marketing 
Management and Sales. 2019; 1(2):24-27. 
66.
Tien NH. Sustainability of Coastal Tourism Deve-
lopment: Comparative Analysis of Vietnam's Northern 
and Souththern Provinces. Journal of Southwest 
Jiaotong University. 2021; 55(6):1-19. 
67.
Tien NH. Knowledge Management in the Context of 
Industrial Revolution 4.0. International Journal of 
Commerce and Economics. 2020; 2(1):39-44. 
68.
Tien NH. Knowledge Management in Strategic 
Alliances and Foreign Joint Ventures. Proceedings of 
University Scientific Conference of: “Young Lecturers 
and MBA Students”, Faculties of Economics, TDM 
University. Binh Duong 15 June 2018, 2018, 141-149.
69.
Tien NH. Application of CRM in Agricultural Ma-
nagement. 
Proceedings 
of 
National 
Scientific 
Conference on: Development of High-tech Agriculture 
in the Highlands in the Context of Regional Linkage 
and International Integration, April 2019, Institute of 
Social Science in Central Region, Vietnam Aca demy 
of Social Science, 2019, 216-223. 
70.
Tien NH. CRM Application in Managing Hotel, 
Restaurant and Tourism Services in Vietnam. 
International Journal of Research in Management. 
2019; 1(1):14-17. 
71.
Tien NH. CRM Application in Customer Service 
Management at Big4 Banks in Vietnam. International 
Journal of Research in Management. 2019; 1(1):9-13. 
72.
Tien NH. Human Resource Management. VHU 
Publisher, Ho Chi Minh City, Vietnam, 2020. 
73.
Tien NH. Strategic International Human Resource 
Management. Ementon Publisher, Warsaw, Poland, 

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2017. 
74.
Tien NH. Responsible and Sustainable Business. Eliva 
Press, Chisinau, Moldova, 2020. 
75.
Vang VT, Hung NT. Comparative Analysis of Business 
Environment in Binh Duong, Dong Nai and Ba Ria 
Vung Tau of Vietnam Using EFE Matrix. International 
Journal Multidisciplinary Research and Growth 
Evaluation. 2021; 2(4):769-778. 
76.
Viet PQ, Duc NM, Tam VT. Sustainability of Tourism 
Development in Vietnam's Coastal Provinces. World 
Review 
of 
Entrepreneuship 
Management 
and 
Sustainable Development, 2020. 
77.
Vu NT, Dung HT, Duc LDM. Determinants of real 
estate bubble in Vietnam, International Journal of 
Research Finance and Management. 2019; 2(2):75-80. 
78.
Vu NT, Tien NV. The role of brand and brand 
management in creating business value case of Coca-
Cola Vietnam, International Journal of Research in 
Marketing Management and Sales. 2019; 1(2):57-62. 
79.
Vu NT, Bien BX, Anh VT. The Development Process 
of CRM System at VinMart in Vietnam. International 
Journal Multidisciplinary Research and Growth 
Evaluation. 2021; 2(4):728-736.
 
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