24
to create a context at MTN for the flourishing of black hires. Charnley’s years in the
unions in had taught her that control mattered and she had acted on that knowledge
Very few of the early empowerment companies established in the mid-1990s
were able to exert the kind of control that resulted in change in corporate practices.
Whatever the analysis, most observers agree that the NEC and Johnnic did not fall prey to
as many of the problems others did (see Exhibit 7). Charnley and her company won
many accolades for their efforts, including numerous BEE awards.
48
They created real
change in one of South Africa’s most prominent companies, something few have been
able to do. Of course, a single company cannot on its own heal the historical inequalities
in South Africa, but Charnley was determined that MTN would do its part. Like her
fellow colleagues on the BEE Commission, Charnley’s was a long-term vision.
Determined, consistent and persistent strategic efforts had brought down apartheid, and
now the same would surely be required to improve the economic prosperity of the
formally disenfranchised.
Key Questions
Charnley’s actions were not without controversy and indeed raise many questions.
Few would question Charnley’s commitment to a vision of business as a catalyst for
social change as well as a value-creator for shareholders. Still, we must ask: who has
benefited from Charnley’s efforts? Will the actions of Charnley and her like-minded
colleagues from the BEE Commission lead to broader more sustainable change in the
economic prospects of the previously disadvantaged?
49
In the MTN Employment Equity Plan
50
, the company establishes its own criteria
for the success of its Employment Equity/Affirmative Action initiative—equality of
opportunity that results in improved business performance:
It is important for the organization to understand that Employment
Equity/Affirmative Action cannot be a vision in itself. Affirmative action
is a vehicle, a means towards an end, and that end is Equity. The ultimate
vision is that of an organization where employees from whatever
background will have the opportunity to realize their full potential, thereby
enhancing the business objectives of the organization. An Equity vision
can only be a driving force for change if all stakeholders help define it.
51
48
MTN and Johnnic have won multiple awards for BEE including Businessmap’s “AngloAmerican Award” for Top BEE
Market Performer 2004 and in 2000 Johnnic was 3
rd
place in Empowerdex’s annual listing of most empowered boards.
49
For detailed analyses of inequality and how difficult it has been to address in South Africa see for example, J. May,
Poverty and Inequality in South Africa: Meeting the Challenge. Cape Town: David Philip Publishers, 2000; J. Seekings and N.
Nattrass, Class, Race and Inequality in South Africa. New Haven: Yale University Press, 2005; and F. Wilson and M.
Ramphele, Uprooting Poverty: The South African Challenge. New York: W. W. Norton and Company, 1989.
50
MTN also publishes an annual economic and sustainability report to assess both their financial and social
achievements.
51
MTN Group Employment Equity Plan 1998. Additionally, R. Ely and D. Thomas provide a model of diversity practices
that optimizes the contributions diversity makes to companies while managing the challenges. See D. Thomas and R. Ely,
“Making Differences Matter: A New Paradigm for Managing Diversity,” Harvard Business Review, 74(5) (1996): 79-90.
25
Charnley has concluded that she must help MTN find a way to operate in the space where
ethical behavior meets profitable behavior. Defining this space, which Lynn Sharpe
Paine calls the “zone of acceptability,” is a necessary first step in enabling business to act
as a tool of poverty alleviation.
52
As should be clear from Charnley’s example, locating the area where ethical and
economic soundness overlap and operating within it is delicate work; a “gentler
capitalism” is hard work. Did Charnley stray beyond the boundaries? Many believe
BEE adds costs to corporations and compromises their competitive advantages.
53
Even
Tokyo Sexwale, a leading businessman who served on Robben Island with Nelson
Mandela has commented on just how expensive his fellow black business colleagues
have become to hire. Many of Charnley’s business colleagues believe BEE adds costs to
corporations and compromises their competitive advantages.
54
Surely, Charnley did find
herself making tradeoffs at times—between competing priorities of the short term and
long term well-being of the company, for instance, when hiring talent. But leadership is
about making those judgments, weighing costs and benefits. In assessing the economic
or ethical soundness of a leader’s decisions, we must consider the impact of his or her
actions over time.
The debate about the role of business in South Africa is not only about the ends,
but also the means of business. One prominent businessperson told us that he believed the
South African economy would only prosper when black businesspeople unabashedly
pursued business for what “business was meant to be about, making profits and making
money.” In his mind, businesspeople concerned about “ethical soundness” over
“economic soundness” were preventing the economic growth that would ultimately lead
to fuller employment and lower rates of poverty in the South African economy. In
contrast, another explained to us that he believed he had done more good for his fellow
South Africans in five years in business than he had in his twenty years in the anti-
apartheid struggle. It is hard to imagine how the black business community can achieve
its social agenda unless they continue to engage in honest discourse and critical analysis
of their actions.
During the anti-apartheid struggle, Charnley witnessed first-hand the power of
leaders using ideals to capture the hearts and minds of diverse people, leading them to
achieve seemingly impossible goals. This model of action is driving the unfolding story
of black business leaders in South Africa as they try to inculcate an ethic of equity into
business in the face of a global economy which operates under a different set of rules,
maximizing shareholder value. The legacy of South Africa provided the opportunity for a
reexamination of the appropriate role of business, for during apartheid business acted as
an oppressor as much as government. It was hard to imagine a new social order that did
52
L. Paine, Value Shift: Why Companies Must merge Social and Financial Imperatives to Achieve Superior Performance. New
York: McGraw Hill, 2003, p. 243.
53
See for a discussion of the potential costs and benefits of targeting the poor as a market, C.K. Prahalad, The Fortune at
the Bottom of the Pyramid: Eradicating Poverty Through Profits. Philadelphia: Wharton School Publishing, 2005. Clearly,
there are profits to be made. But as Paine’s model suggests, the overlap can be less than perfect between making profits
and engaging in social responsible behavior.
54
See for a discussion of the potential costs and benefits of targeting the poor as a market, C.K. Prahalad, The Fortune at
the Bottom of the Pyramid: Eradicating Poverty Through Profits. Philadelphia: Wharton School Publishing, 2005. Clearly,
there are profits to be made. But as Paine’s model suggests, the overlap can be less than perfect between making profits
and engaging in socially responsible behavior.
26
not affect how business operated. The ANC government, understanding that with
political power, economic power would not necessarily follow, created an enabling
environment through legislation and regulation.
55
The country had adopted similar
policies in the early 1950s, when the Afrikaner-speaking government took control from
the English-speaking government, and instituted “affirmative action policies” to improve
the desperate economic conditions of many Afrikaners at that time. Organizations such as
the BEE Commission defined a vision of what capitalism should be and identified the
values to which the new generation of business leaders should aspire. Change agents such
as Charnley accepted responsibility for implementing the vision and institutionalizing it
in their organizations.
56
South Africa’s black business class is in the seemingly impossible situation of
running profitable businesses while having to justify to society that such success makes a
meaningful difference in the lives of the poor and oppressed. It is an uncomfortable new
standard of legitimacy faced by few other businesspeople in the world. And the risk
remains that Charnley and her compatriots will turn into a new black oligarchy ruling
over a democracy of haves and have-nots. For, even as Charnley has brought the ethics
adopted from a childhood of poverty and a life of struggle to inform corporate practice,
she, and others like her, have grown wealthy and powerful. This has not gone unnoticed.
As inequality increases among the black population, the majority at the bottom of the
pyramid are growing impatient with their more fortunate numbers. The unions and the
public question the salaries black executives receive who have downsized their
workforces to meet “market expectations or competitive realities.” Even the cars of the
former revolutionaries, now wealthy business people, are fodder for public commentary.
57
Mamphele Ramphele,
58
a leading South African moral figure, warns against conflating
black enrichment with black empowerment. She writes:
Personal enrichment should not be confused with black
empowerment– one cannot be fabulously rich on behalf of others. An
assertion to the contrary would be taking collective identity politics too
far. The burden of proof falls on those asserting that their ownership of
the means of production is part of black empowerment. In what way, for
example, do black-owned enterprises differ from others in their
management of employees, their investment in personal development of
55
Not surprisingly, governmental policies and practices with regard to BEE have evolved over time in the face of, among
other things high levels of unemployment and poverty on the one hand and relatively low levels of foreign direct
investment on the other.
56
For a discussion of how to develop leaders of moral courage and capability see for example
,
L. Hill, “Exercising Moral Courage:
A Developmental Agenda,” in D. Rhode (editor), Leadership: The Theory and Practice of Power, Judgment, and Policy. San
Francisco: Jossey-Bass,2006, p. 267-289.
57
Media coverage of Mercedes and other luxury vehicles ownership among the black business elite has been extensive.
These leaders are highly visible and their actions, rightly or wrongly, take on symbolic significance for the broader
population. Generally, the black business elite attempts to downplay coverage of luxury item ownership. For example,
see “The metioric rise of South Africa’s black middle class” from the April 2, 1999 edition of Mail & Guardian.
58
Dr. Mamphele Ramphele was an activist in the Black Consciousness Movement. A physician, she became the Vice-Chancellor of
the University of Cape Town, becoming the first black women to hold this position at a South African university. She also served as
Managing Director of the World Bank. This quote is from M. Ramphele, The Affirmative Action Book: Towards an Equity
Environment. Cape Town: Idasa’s Information Centre, 1995, p. 13.
27
staff, and how enabling is the institutional culture of such
establishments?”
The story of emerging the black business leadership in South Africa encourages
us to question our assumptions about business and capitalism. As corporations grow in
size and influence, public pressure grows for business leaders to consider the impact of
their actions on pressing societal concerns.
59
What role could and should business play in
ameliorating poverty and addressing inequality? For Charnley’s generation, the crucible
of apartheid has prepared them to engage some of the most intractable ethical challenges
of our times.
59
See for example, J. Elkington, Cannibals with Forks: The Triple Bottom Line of 21
st
Century Business. Gabriola Island BC,
Canada: New Society Publishers, 1998; J.D. Sachs, The End of Poverty: Economic Possibilities for Our Time. New York: The
Penguin Press, 2005; and N. Tichy, A. McGill, and L. St. Clair (editors), Corporate Global Citizenship: Doing Business in the
Public Eye. San Francisco: The New Lexington Press, 1997.
28
Exhibit 1 Shares of Households Living in Poverty, 1991 (%)
60
Racial Group Percentage
African 67%
White 7%
Colored 38%
Asian 18%
Overall 49%
Source: Whiteford and McGrath (1999), compiled by Carolyn Jenkins and Lynne Thomas, “The Changing
Nature of Inequality in South Africa,” UNU World Institute for Development Economics Research,
Working Papers No. 203, October 2000.
Exhibit 2 Irene Charnley Photograph
60
Poverty is defined here using the Minimum Living Level (MLL) for urban African household, which is calculated by
the Bureau of Market Research. Some scholars believe the MLL is set too high, but even when the standard is set to half
of the MLL, 25% of South Africa’s population is still living in poverty.
29
Exhibit 3 MTN Income Statement
Year Ended March 31, 1999
(Rand in millions)
Year Ended March 31, 2000
(Rand in millions)
Revenue 4,453.3 5929
EBITDA (Rand in millions) 1170
2014
Attributable Earnings (Rand
in millions)
363 813
Source:
Johnnic Telecommunications Annual Report, 2000.
Exhibit 4 South African Demographics, 1996
Racial Group
Population Percentage
African 76.7%
White 10.9%
Colored 8.9%
Asian 2.6%
Other 0.9%
Source:
EIU Country Profile, 2001.
30
Exhibit 5 Vodafone & MTN Sales & Net Income 2000-2003
Vodafone & MTN Sales & Net Income
2000-2003
0
50
100
150
200
250
300
350
2000
2001
2002
2003
Sa
le
s
(
U
S$
m
il
.)
-50
0
50
100
150
200
250
300
350
400
N
e
t
In
co
m
e
(
U
S
$
m
il.)
Sales MTM
Sales Vodafone
Net Incom e MTM
Net Incom e Vodafone
Source: Compustat.
31
Exhibit 6 A Comparison of Stock Market Performance
Relative Stock M arket Performance (%) of Select Telecommunications Companies
1.16
21.16
41.16
61.16
81.16
101.16
121.16
141.16
161.16
181.16
China Unicom Ltd. (SEHK:762) - Common Stock
Mobistar SA (ENXTBR:MOBB) - Common Stock
MTN Group Ltd. (JSE:MTN) - Common Stock
Nextel Partners Inc. (NasdaqNM:NXTP) - Common Stock
S&P 500 Index (^SPX) - Index
Vodafone Group plc (LSE:VOD) - Common Stock
Source: Compustat.
32
Exhibit 7 Total Value of Deals Made under the Black Economic Empowerment Program since 1996, in billions of dollars
0
2
4
6
8
10
1996-98
1999
2000
2001
2002
2003
2004
Note:
Converted from South African rand at current rate.
Source: BusinessMap,
in
The Wall Street Journal, Vol. CCXLVI, No. 108, Friday, November 18, 2005.
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