Chapter 09 Managerial Decision Making

Types of Information Systems

• Operations Information Systems  Transaction-processing systems.  Process control systems.  Office automation systems.

• Management Information Systems  Information-reporting systems.  Decision support systems.  Group decision support systems.  Executive information systems.

Basic Elements of Management Information Systems

• Operations Information Systems

• Management Information Systems

• Reporting Systems

• Decision Support Systems

• Executive Information Systems

• Group Decision Support System

• Corporate and External Databases

• Developed by Cool Pictures & MultiMedia Presentations

• Copyright © 2004 by South-Western, a division of Thomson Learning. All rights reserved.

• SOURCE: Adapted from Ralph M. Stair and George W. Reynolds, Principles of Information Systems: A Managerial Approach, 4th ed. (Cambridge, Mass.: Course Technology, 1999), 391.

Strategies for Integrating Bricks and Clicks

• In-House Division

• Partnership

• Spin-Off Company

• Integration

• Separation

• Brand recognition
• Purchasing leverage
• Shared information
• Distribution efficiencies

• Focus
• Flexibility
• Responsiveness
• Entrepreneurial culture

• SOURCE: Based on Ranjay Gulati and Jason Garino, “Get the Right Mix of Bricks and Clicks,” Harvard Business Review (May-June 2000), 107-114.

Management and Technology Implications

• Improved employee effectiveness.
• Increased efficiency.
• Empowered employees.
• Information overload.
• Enhanced collaboration.
• Organizational learning.