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UNIT 3: Treatment and Equipment
3.1 Listening – KEEPING RECORDS.
The news about the new beauty salon ...............................
(NAME)
in ...............................
(CITY)
has
spread quickly and there are new customers coming every day.
You are going to hear a dialogue between Mia and a new client. They are having an introductory
conversation and Mia is trying to get some personal information needed for the treatment.
PRE-READING
ACTIVITY
Which information does a therapist need to have about the client before the treatment?
Discuss with a partner and think of at least 3 questions you would ask your client.
WHILE-READING ACTIVITY
While Mia is talking to the client, your job is to fill in the record card.
The Record Card of _____________
(NAME and SURNAME)
Address:
Telephone number:
E-mail:
I would like you to send me your newsletter or notify me
of special offers
Date of birth:
Medical history:
Treatment history:
Type
of treatment
Therapist
Reactions afterwards
POST-READING ACTIVITY
Did Mia get all the information you believe is necessary for a therapist to have?
If not, write down a few notes suggesting any additional questions she should ask next time.
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3.2 Speaking – IS EVERYTHING OK?
After the introductory conversation and filling in the record card, Mia accompanied the client to the
treatment room and started the treatment.
While performing the treatment, conversation with the client is also one of the most important parts
of the procedure. It is essential to talk to the client not only to get some important additional
information for carrying out the treatment, but also in order to find out how the client is feeling and
to improve, correct or change anything which might appear disturbing.
PRE-SPEAKING ACTIVITY
Have you ever had a facial done? How did your beauty therapist communicate with you?
Discuss in pairs and compare your experience. Did you like the way your therapist
communicated with you? Would you suggest Mia to say something differently?
SPEAKING ACTIVITY 1
In small groups (preferably 6 students), discuss what to talk about during the treatment.
Should the therapist describe what is being done during the procedure or not?
Name at least 3 topics you could discuss with your client.
ROLE PLAY.
Each pair should choose one topic you have come up with as a group and act it out to
present it to Mia, so that she will be able to successfully carry out the treatment. Prepare a 3-
minute conversation in which one of you is
Mia, the other the client, and present it to
your class.
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3.3 Grammar – A TERRIBLE DAY.
After you had shown Mia how to approach a client during
the treatment, she managed to successfully communicate
with the client. However, not everything went so well.
Yesterday Mia had a very tiring day.
Read about it and fill in the missing gaps with the
appropriate forms of Past Simple and Past Continuous of
the verbs in brackets. Check grammar reference for the
use of these two tenses if needed.
After the first client, she realized how much more
equipment she needs in her salon. Luckily, she ............................... (already choose) and
............................... (order) it last month. It ............................... (be) due to arrive on Saturday, but
it ............................... (not arrive).
For the first treatment on Monday she ............................... (not need) much equipment, but for the
next one she will certainly do.
The whole day on Tuesday she ............................... (try) to call the supplier to find out what
............................... (go) wrong on Saturday. When she finally............................... (reach) them,
they ............................... (explain) her for 30 minutes that it was not their fault and that it
............................... (be) probably the delivery service to blame for the delay.
When she ............................... (speak) to the secretary of the company which ...............................
(not deliver) the equipment, they ............................... (assure) her that the goods would be delivered
the next day.
Hearing the news Mia ............................... (be) relieved. She............................... (start) preparing
the rooms and made a plan where and how to arrange the equipment. She...............................
(clean) the salon the whole morning from 8 until 11. Then, she ............................... (meet)
her friend
and together they ............................... (have) lunch. From 1 to 3 p.m. Mia...............................
(paint) the walls in the storage room and at 5 o’clock she finally ............................... (finish) with all
the preparations. She............................... (leave) the salon at 6 p.m.