Request Tracker (RT) issue solver documentation basic

Suppressing email notification on a reply or= comment

To suppress/disable notification to one of the people attached to a tick= et (for one reply/comment only):

1. 
   Choose Reply or Comment
   
2. 
   Type the reply or comment you want to send
   
3. 
   Scroll down to the Scripts and Recipients = ;section of the page
   
   1. 
      Uncheck any recipients you do not want to receive email notification= of the reply/comment
      
4. 
   Click on the Update ticket button
   
5. 
   You will notice a note in the ticket history for this transaction:&n= bsp;Squelched: [e-mail]
   

Forward email from a ticket

To Forward a message from a ticket to another= email address (without emailing other people attached to the ticket):

1. 
   Click Forward from within the ticket hist= ory (or under the Actions menu at the top)
   
2. 
   Type the user=E2=80=99s full email address in the To: box
   
3. 
   Type the message
   
4. 
   Click the Forward Message and Return butt= on
   

Resolving requests

1. 
   Click on the Actions - Resolve link near = the top of the window (you may need to scroll up to see this link)
   
2. 
   Enter any final comments you have
   
3. 
   Click on the Update Ticket button --- you= may have to scroll down to see this button
   
4. 
   The requestor will receive an email notifying them that their reques= t has been resolved
   

Other actions available are:

• 
  Actions - Rejected - the =E2=80=98rejected=E2= =80=99 status is currently not being used - it presently exists to enable f= uture RT4 functionality
  
•