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 Request Tracker (RT) issue solver documentation basic
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| səhifə | 3/7 | | tarix | 07.04.2023 | | ölçüsü | 67,35 Kb. | | #104519 |
| Request Tracker (RT) issue solver documentation - basicAdmin Cc of queue
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Admin CC of queue
This person = will receive an email:
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Queue
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Departments can request a queue to handle spe= cific types of tasks.
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RTIR
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Request Tracker for Incident Response (This i= s only used by the IST Security team)
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Type in https://rt.uwaterloo.ca and log in using your 8-character= username (e.g. j25rober) and password
Initially, when you log on you will be on your RT at a glan= ce page, which includes:
You can customize this screen by clicking on Logged in as [= username], Settings, then RT at= a glance.
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You may hide/show one section of the screen by clicking on the arrow= to the left of the section title.
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You may edit a section of the screen by clicking on the word Edit at the top right of the section.
How to view tickets in your queue(s)
In the Quick Search area, you will see the qu= eue name and the queue status (New, Open or Stalled).
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