Troubleshooting
Arpeggiator
113
Arpeggiator
The Arpeggiator does not start
□ Is the ARP button turned on (lit)? → p.67
□ If the arpeggiator does not start for a combination or
song, make sure that
Run is checked, and that an
arpeggiator is selected for
Assign. → p.70
□ If the arpeggiator does not run in the ARP PATTERN>
SETUP–MODE pages, could you have moved from
Combination or Sequencer mode with settings that keep
the arpeggiator from starting?
□ Is the
MIDI Clock (G-MIDI> BASIC) parameter set to
Internal? → p.99
□ In the GLOBAL> SYSTEM page, is
ARP/SS/DT All
Off checked? → p.98
Drum Track function
The Drum Track does not start
□ Is the DRUM TRACK button turned on (lit)? → p.77
□ You pressed the DRUM TRACK button but the drum
track pattern did not start.
• Is the DRUM TRACK button blinking?
Trigger Mode is set to Wait KBD Trigger. The drum
track pattern will start when you
play the keyboard or
receive a note-on. → p.78
• Did you select a pattern that does not contain data?
• Could 000: Off be selected as the pattern? → p.77, 78
□ If the drum track pattern fails to start in Combination
mode, is the
Output setting appropriate?
If the drum track pattern fails to start in Sequencer mode,
are the
Input and
Output settings appropriate?
→ p.78, 79
□ Is
MIDI Clock (G-MIDI> BASIC) set to Internal or
Auto? → p.99
□ In the GLOBAL> SYSTEM page, is
ARP/SS/DT All
Off checked? → p.98
Drum Kits
The drumsample’s pitch does not change
□ You have left the
Assign check box unchecked, and want
to play the drumsample at the adjacent right a semitone
lower, but the pitch does not change.
• If you’ve selected a drum program in Program mode, and
then want to use the Global mode DRUM KIT page to
edit the drum kit, you should use the P-PITCH> BASIC
page to set Pitch Slope to +1.0
before you enter the
DRUM KIT page. → PG p.15
Effects
Effects are not audible
□ Have you selected effect program 000 (No Effect)?
• Select an effect other than 000: No Effect for “IFX1–5,”
or “MFX 1, 2.”
□ Are the Effect SW IFX and MFX check boxes
(GLOBAL> SYSTEM page) selected? → p.98
□ If you are in Combination and Sequencer mode, and
master effects are not audible when you raise the
Send1
or
Send2 of the timbre/track, does
Return 1 or
Return 2
from the master effect need to be raised? → PG p.93, 135
Alternatively, has
Send 1 or
Send 2 for each oscillator of
the program used by the timbre/track been lowered?
→ PG p.91, 132
Note: The actual send level is determined by multiplying
the send setting of each oscillator in the program with the
send setting of the timbre/track.
□ Have you routed the output to an insert effect?
→ p.62, 64 and PG p.200
The program selected for a timbre/track in Combination or
Sequencer mode sounds different than when played in
Program mode
□ When you select a program for a timbre/track in
Combination or Sequencer mode, the arpeggiator and
effect settings from Program
mode are not automatically
applied.
• You can use the Copy From Program, Copy Insert
Effect, or Copy Master Effect functions to copy these
settings from Program mode. → PG p.139, 151, 151
Step sequencer
When a favorite is selected, you can’t save step sequencer
settings
□ This is normal. Make and save these settings in Program
or Combination mode.
Audio recorder
Can’t record
□ Is the SD card inserted correctly? → p.21
□ Could LOOP be turned on? You can’t record if LOOP is
on.
The volume of imported data is too loud compared to the
sound played by the KROSS or the external audio input
□ If the data is very loud, there may be a substantial volume
difference. To temporarily adjust the playback volume of
the audio recorder, use the Set Play Level function. If you
want to overdub onto the imported audio, use the Adjust
Audio Level function (instead of Set Play Level) to lower
the volume of the entire audio song beforehand. → p.91
When you overdub, the previous take becomes too quiet
□ Could Set Play Level be
set to something other than
0 dB? Use the Adjust Audio Level function to adjust the
volume of the entire audio song. → p.91
Appendices
114
□ Could Master Volume be assigned to Foot Pedal, and
could that pedal be lowered? If you want to adjust the
volume of the performance while you record, use
Expression or Volume. → p.21
MIDI
The KROSS does not respond to incoming MIDI data
□ Are all MIDI cables or USB cables connected correctly?
→ p.22
□ Are the KROSS’s receive settings (such as the global
MIDI channel and the timbre/track’s receive channel) set
to match the channels of the transmitting device?
→ PG p.299
The KROSS does not respond correctly to incoming MIDI
data
□ Are the G-MIDI> FILTER settings MIDI Filter
Enable
Program Change,
Enable Bank Change,
Enable
Control Change,
Enable AfterTouch, and
Enable
Exclusive each checked? → PG p.162
□ Does the KROSS support the types
of messages that are
being sent to it? → PG p.299
Can’t recall programs of the desired bank
□ Is the
Bank Map setting correct? → PG p.158
Damper pedal
Damper response is wrong
□ Execute the
Half Damper Calibration function
(GLOBAL> BASIC) to correctly calibrate the half-
damper pedal sensitivity. → PG p.176
Media
Can’t format the SD card
□ Does the media meet the requirements for use on the
KROSS? → p.21
□ Is the media inserted correctly? → p.21
□ Could the media’s Lock (write protect) switch be on?
Can’t save/load data on the SD card
□ Is the media inserted correctly? → p.21
□ Has the media been formatted? → p.108
□ Could the media’s Lock (write protect) switch be on?
SD card is not recognized
□ The date of the saved file is incorrect.
• Remove the SD card and check whether the card’s
contacts are dirty. If they are dirty, clean them gently
with a dry cloth or a cotton swab.
* Do not use liquids. Take care not to touch the contacts
directly with your hands or with a metal object.
The date of the data is wrong
□ The files you saved have the incorrect date.
• The KROSS does not contain an internal calendar. Use
the
Set Date/Time function (MEDIA> UTILITY page)
to specify the current time and date before you save the
data. → p.108
Data that you saved from your computer to an SD card
does not appear in MEDIA mode.
• Copy the data to the KORG/KROSS/DATA folder. This
folder will be created when you use the KROSS to
format the card. → p.100
• Is the file name extension format appropriate? → p.100
Connections with a computer
The KROSS does not respond to MIDI data sent from
outside
□ Is the USB cable connected correctly? → p.22
The computer does not detect the KROSS
□ Are the USB cables connected correctly?
An error occurs when you disconnect from the computer
□ Never disconnect the KROSS from the computer while
your host application is in use.
While connected, you are asked to install software or a
device driver
□ Does the operating system or version
of your computer
support the KROSS?
When using USB, sound processing is slow, or the tempo is
unstable
□ Is the KORG USB-MIDI driver installed correctly?
• You must install the dedicated Korg driver in order to
use the KROSS via USB MIDI.
If your computer’s operating system is Windows, you’ll
need to install the driver for each USB port where you
connect the KROSS.
If you connect the KROSS to a different USB port than
the one you used when installing the KORG USB-MIDI
Driver for Windows, you’ll need to reinstall the KORG
USB MIDI driver.
Your computer does not recognize an SD card that was
formatted by the KROSS
• Does the SD card reader support SDHC cards?
