Job title: Head of Insight & Innovation

Accountability Profile

Job title:	Head of Insight & Innovation
Employer:	Prima Group
Location:	Columbus Quay, Riverside Drive, Liverpool
Contract:	Permanent
Salary:	£51,572 plus benefits
Hours of work:	Notional 35 hours. However, the post holder will be expected to work the hours necessary to perform the duties of the post
Department:	Group Chief Executive
Reporting to:	Group Chief Executive

NB. The information outlined below is the purpose of the post, i.e. why it exists, and the key accountabilities of the post holder, i.e. the outcomes required of the post. This is not a list of tasks or duties, as post holders are required to perform any reasonable task within their competence to deliver the stated outcomes

Job purpose

To lead the Insight and Innovation Team to work in collaboration with EMT colleagues developing a shared view of strategic direction, key delivery standards and outcomes for all Prima Group services, agreeing and measuring key standards and outputs. To lead the development of the ICT function of the Group to deliver a first class service, to ensure Prima Group’s overall plans and objectives are achieved Supporting colleagues in agreeing strategic plans; developing foresight capability and business insight as part of driving innovation to enable ‘operations’ to deliver business-focussed outcomes and maximise opportunities for cross-service development and growth. The role is influential, requiring radical collaboration and a strong networking ability both internally and externally - including with senior colleagues, external agencies, potential and actual delivery partners, statutory services, the NHF and CIH.

Key Executive Responsibilities

Prima Group is undergoing a significant period of change in 2018. The Head of Insight and Innovation is a member of the Group’s Executive Management Team (EMT) and as part of leading and embedding change, shares collective responsibility for: Demonstrating strong collaborative working across all directorates; Maintaining momentum within existing strategic and operational plans; Building collaborative internal/external partnerships to support service development. Representing Prima Group at key sector and stakeholder events, promoting our purpose and sharing our expertise; Providing out of hours emergency support as part of business continuity where required. Contributing to corporate strategy, policy development and delivery to ensure all corporate goals are achieved; Leading on areas of collaborative working, to contribute to Prima services, development and growth opportunities; Championing a customer focus across the Group to effectively embed a customer service culture; Reporting to and attending Committees and Board meetings to support the Board in delivering good governance; Building a first-class network of partner organisations and contacts that actively contribute to the tangible improvement of service delivery and Prima Group’s strategic reach; Effectively contributing to the Group’s strategic development and decision-making: ensuring the whole is greater than the sum of the parts; Establishing Prima Group as the ‘go to’ housing organisation for designing and delivering innovative solutions to gaps in service delivery, and as a source of valuable insight into current and future business trends and opportunities within the sector. Actively contributing to the wider work of Prima Group as part of a high-performing team;

Key Directorate Accountabilities

Business Planning and Controls Lead on business planning and provide the framework to allow the executive management team to set the corporate plan, and to deliver the corporate plan on time and to budget; Lead on the development of strategic foresight within the directorate; identify cross cutting strategic themes linked to the Corporate Plan; to reduce duplication of effort across the Group; Provide the overall operational policy frameworks, ensuring standardised processes are in place and embedded; that meaningful measures are in place to ensure effective outcomes and to provide assurance that legal obligations and quality standards are met. Performance Management and Evaluation Develop Prima’s capability to accurately identify, measure and analytically report on operational services and outcomes for Prima customers; to provide assurance to members; Ensure the Group operates effective systems for maintaining clear, concise and consistent business processes and quality standards, which meet audit requirements and are fully adhered to; to ensure compliance; Lead the provision of operational Management Information to inform and support operational activity and priorities; Lead the provision of reporting on service delivery, to ensure Prima Group operations are delivering what it needs to; to agreed outcomes; Provide assurance of consistent and compliant service delivery using a range of meaningful performance measures framed by analysis and insight to support decision making; Ensure that consistent and comprehensive evaluation of services are in place, in order to help the Group demonstrate impact and effectiveness; including but not limited to social return on investment, customer satisfaction, and tenant scrutiny. Insight; Innovation and Best Practice Lead on the transfer of best practice, at scale, through the Group to promote a culture of innovation, helping to define and manage risk appetite while making space for a new ‘test and learn’ approach; Access research and best practice to maximise opportunities for cross- service development and growth, harnessing the best thinking wherever it is found; to develop service offers both internally and externally; Provide the framework to allow the directorate to innovate and build business insight to drive high quality, informed strategic decision-making and lead on planning, policy and quality control frameworks; Lead on developing Prima Group product and service concepts to realise Group ambitions to be highly respected, placing customers and communities first; Lead on utilising insight into the needs of Prima customers to inform service design to support policy change; Use technology and digital transformation to develop an effective approach to test and build capacity to innovate; Establish and govern the arrangements for piloting new ways of working/initial implementation of new services; in a test and learn environment; Provide strategic advice to EMT on a range of Insight & Innovation topics, and act as a sounding board for new concepts; to enable innovation across the Group and at all levels. Systems To ensure the delivery of a high quality, ICT service in line with business objectives and the availability of new technology. Ensure all systems and processes effectively support the delivery of  business services and allows business continuity.

Person specification

	Essential	Desirable
Qualifications	Recognised degree or professional qualification.	Evidence of continued professional development.
Experience	Having worked as a senior manager in the private or public sector, for at least 2 years. 2 years’ experience of managing multi-functional teams.	Experience of the private and commercial sectors Experience of having worked with a Board of Management including writing and presenting reports. Experience of leading multi-disciplined projects
Knowledge	An ‘in depth’ understanding of the role of ICT and digital transformation in service delivery. OR An In-depth understanding of best practice in customer services	A good understanding of performance monitoring, management and business improvement. An understanding of regulation, legislation and Government reforms. Awareness of latest analytical and big data techniques and methodologies
Competencies	Leadership Strategic Thinking Relationship Management Commercial Acumen Risk Management Analytical Problem Solving Communication Adaptable Team Focus Focused Drive Expertise Organisational Awareness	Financial Acumen Gravitas
Attitude	Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done.

Closing date for applications:	2^nd February 2018
Contact:
Date Reviewed	11 January 2018
Reviewed by:	Group Chief Executive