ControlMacros book

Clear-Com
Standard Limited Warranty
i i
(5) All software products, including Concert (Client and Server), ECS, Production Maestro 
and Logic Maestro are warranted for one year and shall substantially conform to 
published specifications.  The media on which the Software is furnished is warranted to 
be free of defects in material and workmanship (under normal use) for a period of one 
year.
(6) Any Clear-Com products that are listed within the last time buy period have the same 
Limited Warranty for their type 1.i 1 - 1.i.5 as above.
d) Any Clear-Com product that is repaired or supplied as a replacement under the terms of this 
Limited Warranty shall inherit the remaining warranty period from the original product.
e) Standard Warranty Period Start Date
i)
Dealer / Distributor Sales:  In view of Dealer or Distributor stocking practices, the Standard 
Warranty Period for products sold through Dealers or Distributors will commence from the 
Clear-Com invoice date and will include an automatic extension of three months.  Any valid 
warranty claim within the Standard Warranty Period as determined by the Clear-Com 
invoice date will be covered without further supporting evidence.  All warranty claims after 
this date must be supported by the Customer's proof of purchase that demonstrates the 
product is still within the Standard Warranty Period (as detailed in Section 1.c.i above, plus 
the automatic three month extension) from their purchase date.
ii) Direct Sales:  The Standard Warranty Period will commence from the date the product was 
shipped from Clear-Com to the Customer.  The Standard Warranty Period start date for 
contracts that include commissioning will be the date of the Site Acceptance Test (SAT) or 
one month from conclusion of the commissioning project, whichever is earlier.
f) Invalidation of Warranty
i)
This Limited Warranty shall be invalidated if the product's outer case has been opened and 
internal modifications have been made or damage has occurred, or upon the occurrence of 
other damage or failure not attributable to normal wear and tear.  Authorized modifications 
with Clear-Com's express written permission will not invalidate the warranty.
g) Software Updates 
i)
Software Updates are released periodically to correct discovered program bugs.  During the 
Warranty Period, software updates are available to Customers free of charge.

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Clear-Com
Standard Limited Warranty
i i i
h) Software Upgrades 
i)
Software Upgrades include new Features and/or Functional Enhancements and are not 
included as part of the Standard Warranty but may be purchased at the published rates.
ii) Note:  In the absence of a Software Update containing a program correction and no 
available workaround to mitigate the problem, at the discretion of Service, Sales, 
Engineering, or Product Management, the Customer may be provided a Software Upgrade 
under warranty.
2. Exclusions.  Services do not cover damage or failure caused by any occurrence beyond Clear-Com's 
reasonable control, including without limitation acts of God, fire, flooding, earthquake, lightning, failure 
of electric power or air conditioning, neglect, misuse, improper operation, war, government 
regulations, supply shortages, riots, sabotage, terrorism, unauthorized modifications or repair, strikes, 
labor disputes or any product failure that Clear-Com determines is not a result of failure in the 
Services provided by Clear-Com. Further Services excluded from this Agreement include: services 
required due to errors or omissions in Customer purchase orders; installation or maintenance of 
wiring, circuits, electrical conduits or devices external to the products; replacement or reconditioning 
of products which, in Clear-Com's opinion cannot be reliably maintained or properly serviced due to 
excessive wear or deterioration; Customer's failure to maintain the installation site in accordance with 
the environmental specifications of the products; or service on products removed from the location 
originally specified by Customer and/or reinstalled without the prior written approval of Clear-Com. 
Customer will pay Clear-Com's then current published charges to restore such Covered Products to a 
condition eligible for further service under this Agreement. Clear-Com shall be excused from and shall 
not be liable for any failure or delay in performance under this Agreement due to the foregoing or any 
causes beyond its reasonable control.
3. Limitation of Liability.  IN NO EVENT WILL CLEAR-COM BE LIABLE UNDER THIS AGREEMENT 
FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING 
WITHOUT LIMITATION LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, EVEN IF 
ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
4. Assignment.  Neither party may assign this Agreement or any portion thereof without the prior written 
consent of the other, except in the event of a merger, sale of all or substantially all of the assets or 
other corporate reorganization.
5. Ownership of replaced parts or product. All replaced parts or products become the property of 
Clear-Com.  
6. Entire Agreement.  This Agreement constitutes the entire agreement between the parties with 
respect to the subject matter hereof, and supersedes all prior or contemporaneous proposals, oral or 
written, and all other communications between them relating to the subject matter of this Agreement.

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Clear-Com
Standard Limited Warranty
i v

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