Australian public service commissioner stephen sedgwick

key performance indicators

Table 3 summarises the Commission’s performance under program component 1.1.1 against its key performance indicator for 2012–13 and the previous two years.

Table 3: Summary of performance under program component 1.1.1 against key performance indicator, 2010–11 to 2012–13
Key performance indicator	2010–11	2011–12	2012–13
	Actual	Actual	Target	Actual
Percentage of high level of use and satisfaction with the State of the Service Report and other research and evaluation reports by the SES, agencies and other clients	90%	84%	75%	85%

Note: Results refer to the financial year in which the State of the Service Report was tabled, not the reporting period on which the report is based

The 2012–13 Portfolio Budget Statements included two additional key performance indicators for the program component:

• degree of satisfaction of Minister and agency heads, as expressed through feedback about the quality and timeliness of services and advice provided by the Commission

• development of programs and strategies to assist APS agencies with recruitment, training and retention to reach at least 2.7% of Indigenous representation across the APS workforce by 2015.

During the year, the Commission continued to examine information technology solutions to improve the timeliness of information provided to the Minister. For performance on Indigenous representation across the APS workforce, see page .

deliverables

The Commission’s key deliverables for program component 1.1.1 in 2012–13 were:

• tools for embedding the APS Values

• provision of an Ethics Advisory Service

• human capital, workforce planning and capability frameworks, benchmarking processes and the leadership development strategy for the APS

• best practice guidelines and strategies for recruitment, induction, mobility, diversity and improved recruitment processes through maximising the use of technology, including development of a new APSjobs online employment portal to improve search functionality, candidate experience and enhance the APS employment brand

• introduction of a new performance management framework, development of case studies and strategies to support high performance and development of new guidelines for the management of underperformance

• international development activities and leadership programs that build public sector capability and capacity on behalf of the Australian Government

• policy advice on employment issues and exercise of statutory responsibilities in relation to SES employees, agency heads, statutory office holders and the integrity framework

• agency capability reviews, reports and capability improvement plans

• accurate, quality and timely review and employment services

• data analysis on APS employment delivered through the State of the Service Report and other reports, including international and inter-jurisdictional comparisons where appropriate, to assist in its advice to government and the APS

• strategies to improve and increase Indigenous representation across the APS through increased employment and targeted development of Indigenous employees in the APS, with the desired result of a positive trend in APS Indigenous employee satisfaction as reported in the State of the Service Report.

Table 4 summarises the Commission’s performance under program component 1.1.1 against its deliverables for 2012–13 and the previous two years.

Table 4: Summary of performance under program component 1.1.1 against deliverables, 2010–11 to 2012–13
Deliverables	2010–11	2011–12	2012–13
	Actual	Actual	Target	Actual
Number of reviews finalised on behalf of the Merit Protection Commissioner	151	232	235	200
Percentage of reviews conducted on behalf of the Merit Protection Commissioner completed within published timeframes*	40%	18%	70%	69.5%
Number of responses to whistleblowing reports made to the Public Service Commissioner or the Merit Protection Commissioner	25	24	20	17
Percentage of whistleblowing reports responded to within six weeks with any further investigations conducted promptly	92%	87%	70%	100%
Number of State of the Service Report and associated publications	2	2	2	2
State of the Service Report tabled in accordance with tabling requirements	100%	100%	100%	100%
Number of fee-for-service employment-related services†	530	664	500	480
Secretariat service provided to meetings of APS200 and Public Service Commissioners’ Conference	13	11	8	6

* The Merit Protection Commissioner’s annual report addresses the performance of the review function against timeliness targets and measures to address challenges in meeting targets.
† Completed fee-for-service employment-related services, including independent selection advisory committees, selection advisory committees and scribe assignments.