Delfin English Schools Enrolment, Payment & Course Information
Enrolment Information
How to Enrol
Students may enrol by phone, online, or in person at a
Delfin English School. When enrolling, students must
complete a Booking Form and submit it along with
payment for the course that they are booking. Upon
receipt of the Booking Form and payment, your booking
will be confirmed.
We do not accept cash as a method of payment.
Payment can be made online, by credit or
debit card or
by bank transfer. If payment is being made by bank
transfer you must enclose a copy of the bank transfer
with your booking form. All bank charges are the
responsibility of the client.
Cancellations and Refund Policy
All cancellations and terminations must be made in
writing to the Managing Director or Principal of the Delfin
English School where you were going to be studying.
Delfin English Schools’ Cancellation Policy is as follows:
-
Bookings may be cancelled up to 2 weeks prior to
commencement of course with a £75 administration
penalty. Where accommodation has been booked
an additional penalty of at least £95 applies.
-
For cancellations 1 to 7 days before the course
begins, 50% of the full amount will be refunded
(minimum cancellation fee is £75).
-
There is NO refund for any cancellation once the
course has commenced. This includes late arrival,
early departure, or days missed during the course.
-
At least 24 hours is required to cancel an individual
lesson without cost. Lessons cancelled with less than
24 hours
’ notice will be charged at the full price of the
lesson.
-
A fee of £200 may be applied to cancellations due
to visa refusal (visa refusal documentation required
for refunds).
-
All accommodation cancellations after arrival are
non-refundable. The same applies if you have to
shorten your stay
–
payment is non-refundable. No
shows, failure to arrive or postponement incurs
charges in full from the booking date.
Travel and Medical Insurance
Students from EU countries should obtain form EHIC
from their local Social Welfare Office. Any student
undergoing medical treatment must provide a medical
certificate. Such students should also bring to the UK /
Ireland a supply of medicine sufficient to cover their stay.
These students should still obtain Health and Travel
insurance which covers their stay in the UK / Ireland.
Non-EU students will need to take out their own Health
and Travel insurance, and provide Delfin with a copy in
English of the certificate for this insurance policy.
Payment Information
Methods of Payment
We do not accept cash as a method of payment. Course
Fees must therefore be paid by any of the following
means:
1. By Bank Transfer to the following account:
Bank Name:
Barclays Bank Plc
Bank Address:
16-17 Tottenham Court Road,
London, W1T 1BH, UK
Account Name:
Delfin English School Ltd
Sort Code:
20-10-53
Account No:
33688763
Swift Code:
BARCGB22
IBAN Code:
GB68 BARC 2010 5333 6887 63
2. By credit card
–
please note there is an additional
1.5% charge on credit card payments.
3. Online
–
log on to our website and pay using our
online payment option. Please note there is a 1%
charge for this method:
http://www.delfinschool.com/london/Secure-
Payment/bookpay.html
How much will you have to pay?
The amount that you will have to pay will be made up of
the following:
1. Course fees, based on the course of choice
2. Enrolment fee
3. Book fee
4. Accommodation fees, if applicable, based on the
accommodation of choice
5. Transfer fee, if applicable, for transfer from the
airport of your arrival to your accommodation, if
selected
Course Information
Age
Delfin English Schools are open to individual students
aged 16 and over. Students under the age of 16 may only
accepted at the school when travelling as part of a group
with a dedicated group leader.
Class Sizes
Delfin English Schools maintain a maximum total number
of 15 students per class, with average class sizes of 12
students. Please note that although we guarantee not to
exceed the maximum number of students per class, we
do not guarantee the class size average. Delfin English
Schools reserve the right to cancel any class with fewer
than 8 students.
Attendance Policy
Delfin English School expects high and consistent
attendance at school as this is critical to a student’s
success and the achievement of their learning goals.
Delfin ensures that the monitoring of student attendance
is fully compliant with the UK Border Agency Regulations,
and that the reporting procedures fulfil all duty of care
obligations and sponsors are notified, where appropriate,
if attendance lapses.
All students are required to sign an enrolment
questionnaire on the first day of their course confirming
that they have read Delfi
n English School’s attendance
requirements. Following this:
-
If a student is ill they should inform the school and
visit a medical doctor
and get a medical note to be
verified and put on file
-
If a student wants a holiday they should inform
Delfin staff, and if travelling abroad, bring flight
tickets into school to be verified and put on file
Students are marked as absent if they are not in class,
and Delfin operates an 80% rule to allow for sickness,
trips etc. Delfin Operations staff check to ensure that
students are present, and contact any students who are
absent for a period of 3 or more consecutive days.
General attendance is also checked every week and if a
student falls below 80%, the student is contacted.
Students must make sure that they attend any meetings
organised by the school to discuss their attendance.
Following a meeting, they must work hard to improve
their attendance. If attendance does not improve, the
student will be asked to attend a meeting with the
Principal. Ultimately, a student may be asked to leave
the school if they are absent for 10 or more consecutive
days or do not improve their attendance to a satisfactory
level after a meeting with the Principal.
In the case that students have less than 80% course
attendance at the end of their course, they will not be
eligible to receive a course certificate.
Course levels
A few weeks before students leave for their course they
will take the Delfin Placement Test online, and upon
arrival will take a written and oral placement test, to
assess their language level and ability. Delfin English
School will use these test scores to place the student into
the correct level to begin their studies. Students may
change into a different level with the agreement of a
Delfin Academic Manager or Principal.
Public Holidays
No classes will be held on Public Holidays. Classes
missed for Public Holidays will not be made up at a later
date.
Lesson Cancellation
Delfin English School reserves the right to cancel a class
at any time.
Accommodation Information
-
All students must either book accommodation
through Delfin English School, or must provide
confirmation of their address if they have their own
accommodation.
-
The price of all accommodation provided by Delfin
English School is as set out in our price list.
-
Delfin English School will make every attempt to
place students in the accommodation type that they
choose at the time of booking. If this is not available
a suitable alternative will be offered.
-
Accommodation can only be confirmed once
payment of both the accommodation and booking fee
has been received. Payment must therefore be
made prior to arrival.
-
If house share or host family accommodation is
cancelled up to 7 days prior
to arrival, the student will
need to pay for the first week of their stay but will
receive a refund for any further weeks.
-
Cancellation of house share or host family
accommodation bookings will generally be subject to
four
weeks’ notice in writing o
nce the student is
staying in this accommodation type.
-
Delfin works with a variety of residential
accommodation providers, each with their own ter,s
and conditions. Students choosing residential
accommodation are therefore advised to check with
the school on the cancellation policy of their chosen
residence.
-
All accommodation organised by the school will last
from Saturday to Saturday or from Sunday to
Sunday.
-
Students must inform Delfin English School of their
arrival and departure dates. These can only be
changed by prior arrangement.
-
All students in accommodation organised through
Delfin must follow our conduct requirements and any
accommodation rules at all times.
-
Students staying in accommodation organised
through Delfin must not cause damage to property or
persons, cause disturbance or nuisance, or be
abusive or disrespectful to anyone.
-
Delfin reserves the right to remove from its
accommodation any student who fails to follow the
rules of that accommodation,
General Terms and Conditions
Protection for Our Customers
In order to ensure the well-being of our students, Delfin
has established a School Code of Conduct, which all
students are expected to follow.
Any students who do not keep to the School Code of
Conduct will be dealt with accordingly by the Principal /
Managing Director. In extreme cases this may lead to
expulsion from the school with no course fees being
returned,
Liability
Delfin English School will not be liable in any way to the
student in the event of any service, contracted to be
supplied by Delfin, becoming impossible to supply by
reason of industrial dispute or other cause outside of the
cause of Delfin English School. Delfin English School will
not be liable for loss, damage, or injury to persons or
property howsoever caused, save where the liability is
expressly imposed beyond exclusion by statute.
Photography and Film Material
By accepting Delfin English School’s terms and
conditions, the student accepts that Delfin freely can use
all photography, film, and sound material that has been
created by Delfin and / or Delfin’s staff during the trip,
without asking further approval from the student.