TELUS Business Connect
with Skype
™
for Business.
User Guide
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TELUS Business Connect User Guide |
Skype for Business
Contents
Introduction
3
About TELUS Business Connect with Skype for Business
3
About
Skype
for
Business
3
About
This
Guide
3
Getting Started with TELUS Business Connect with Skype for Business
4
Installation
4
Settings
Panel
5
Call with TELUS Business Connect
™
7
Conference
with
TELUS
Business
Connect
9
Initiate
TELUS
Business
Connect
Meeting
11
Deal
with
Incoming
Call 13
Support
Auto
Version
Update
14
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TELUS Business Connect User Guide |
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Introduction
About TELUS Business Connect with Skype for Business.
TELUS Business Connect with Skype for Business fulfills the needs of customers
who want to have all of their communications within one place. TELUS Business
Connect built this integration with Skype for Business to allow customers to make
and receive TELUS Business Connect calls, initiate TELUS Business Connect
online meetings and audio conferences—all within Skype for Business.
About Skype for Business.
Skype for Business is a communication tool that allows users to collaborate in
real time via text chat, audio/video chat, and desktop sharing.
A feature of Skype for Business is the ability to share different information with
other users. When chatting with an individual or group of people, users can
share attachments, desktops, other programs, PowerPoint
®
presentations, a
whiteboard, or even polls to their collaborators.
Learn more about Skype for Business
here
. Download the Skype for Business
app
here
.
About This Guide.
This guide is designed for users of the TELUS
Business Connect with Skype for Business mini
app. It shows how to download and install the
app, open it, log in, log out, and exit the app.
Covered in this guide are:
The Settings Panel
Call with TELUS Business Connect
Conference with TELUS Business Connect
Initiate TELUS Business Connect Meeting
Deal with Incoming Call
Support Auto Version Update
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Getting Started with TELUS Business Connect with Skype for Business.
Installation
1.
Download and install the TELUS Business Connect app add-on for Skype
for Business (
download here
).
2.
During installation, decide whether the user should be allowed to use the
TELUS Business Connect Meetings feature. If TELUS Business Connect
Meetings is not selected for use, it will be hidden from the user.
3.
After installing the TELUS Business Connect app add-on successfully, it
will launch and the user will see the TELUS Business Connect login page.
The TELUS Business Connect app window will be docked
to the Skype for Business window
The TELUS Business Connect app icon will be displayed in
the Start menu and system tray
4.
The user will see the following three options when right-clicking on a
Skype for Business contact, whether the user has logged in to the TELUS
Business Connect service or not:
Conference with TELUS Business Connect
Call with TELUS Business Connect
Initiate TELUS Business Connect Meetings
5.
Before login, if the user selects any of the TELUS Business Connect feature
options or clicks on the TELUS Business Connect icon from the system
tray, the user will see the TELUS Business Connect login page.
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TELUS Business Connect User Guide |
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Settings Panel
When the user right-clicks the TELUS Business
Connect icon from the system tray, the following
options will appear:
Open
- This is clickable only after the user has logged in to their TELUS
Business Connect service.
When Open successfully opens the app window, the user can schedule a
TELUS Business Connect Meeting or Conference or enter a phone number to
initiate a call.
Log In
- This is available if the user has not logged in to their TELUS Business
Connect service.
1.
When the user clicks Log In, the TELUS Business Connect login page
displays and allows the user to log in.
2.
When the user enters the correct credentials and logs in to their TELUS
Business Connect service, the login page will be closed and the message
You have logged in to the TELUS Business Connect service will display
near the system tray.
3.
After login, the user will see Log Out instead of the Log In option on the
settings panel.
4.
If the user clicks Log In before initiating and logging in to Skype for
Business, the message Please log in to Skype for Business before you
use this App will display near the system tray.
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TELUS Business Connect User Guide |
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Settings Panel
Log Out
- When clicked, the user will log out of the TELUS Business Connect
Service and the message You have logged out of TELUS Business Connect
Service will display near the system tray.
After log out, user will see Log In instead of the Log Out option on the
settings panel.
About
- When clicked, a popup window will show the app version info and a
button that allows the user to update the software.
Exit
- When clicked, the app will close and the app icon will no longer display in
the system tray.
If the user logs out or quits Skype for Business, the user will be logged out of
the TELUS Business Connect service automatically.
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Call with TELUS Business Connect.
The user can access this feature either from the TELUS Business Connect
with Skype for Business app Call tab directly, or from the Call with TELUS
Business Connect option from the Skype for Business contact menu.
If the user right-clicks on a Skype for Business contact and selects Call with
TELUS Business Connect, the contact’s phone numbers saved in TELUS
Business Connect and Skype for Business will be populated in the drop-down
below the To field in the TELUS Business Connect with Skype for Business app.
1.
The user will need to select a From number and a phone number to place
the WebRTC call to.
2.
If there’s no valid phone number found for the Skype for Business contact,
the user will be prompted, Cannot find a valid phone number.
If the user goes directly to the Call page in the TELUS Business Connect with
Skype for Business app, the user will be allowed to enter any valid phone
numbers to place WebRTC calls.
The user can Transfer, Flip, Record, Mute, Unmute, Hold, Unhold and go to
keypad, as in all TELUS Business Connect clients.
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Call with TELUS Business Connect.
If user the clicks Call with no number or an invalid phone number in the To field,
the user will see an error message about the missing or invalid phone number.
If the user has no access to the Call feature, the user will see an error message
about having no access to the feature.
When there’s an ongoing call in the TELUS Business Connect integrated app,
Skype for Business presence will be updated to Busy; and when the TELUS
Business Connect call ends, Skype for Business presence will change back
to Available.
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Conference with TELUS Business Connect.
The user can access this feature either from the Conference tab directly
or from the Conference with TELUS Business Connect option from
the Skype for Business contact menu.
If the user right-clicks on a Skype for Business contact and selects
Conference with TELUS Business Connect, the contact’s Skype
for Business ID and phone numbers saved in both TELUS Business
Connect and Skype for Business will be populated in the drop-down
below the To field in the TELUS Business Connect with Skype for
Business app.
1.
If the selected is a Skype for Business ID, then the Skype for
Business message window will be invoked, with the conference
invite info displayed; and the mini app Call page will be displayed
with the conference dial-in number dialed.
2.
The invite will read:
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TELUS Business Connect User Guide |
Skype for Business
Conference with TELUS Business Connect.
If the user goes directly to the Conference tab in the TELUS Business Connect
with Skype for Business app, the user will be allowed to enter multiple Skype
Business IDs to send the conference invite with Skype for Business Message.
If the user has no access to TELUS Business Connect Conference Service, the
app will prompt the user about not having access to this feature.
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Initiate TELUS Business Connect Meeting.
The user can go directly to the Initiate TELUS Business Connect
Meetings option from the Skype for Business contact menu.
If the user right-clicks on a Skype for Business contact and selects
Initiate TELUS Business Connect Meetings, the contact’s name and
phone numbers will be populated in the drop-down below the To field in
the TELUS Business Connect with Skype for Business app.
Users can configure the meeting with the following settings:
1.
Topic of the meeting.
2.
Meeting Type: a screen share or video meeting.
3.
Meeting Options:
Enable/disable a meeting password to join. Enter a
password if enabled.
Enable/disable participants to join the meeting before the
host
Click
Invite with Skype for Business and Start Meeting
.
If a Skype for Business contact is selected, then the Skype for Business
message window will be invoked, with the conference invite info
displayed; and the TELUS Business Connect with Skype for Business
app Call page will be displayed and the TELUS Business Connect
meeting will be started.
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Initiate TELUS Business Connect Meeting.
If the user has no access to TELUS Business Connect Meetings, the app will
prompt the user about not having access to this feature.
If the user has not installed the TELUS Business Connect Meetings client, app
shall prompt user to install TELUS Business Connect Meetings first.
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TELUS Business Connect User Guide |
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Deal with Incoming Call.
When an incoming call arrives, you can answer or reject directly from the TELUS
Business Connect with Skype for Business app. Once a call is answered, you
have the option to transfer, flip, or record the call. TELUS Business Connect
with Skype for Business also allows you to deal with multiple calls at the
same time. If you are on a call and a new call arrives, your current call with be
automatically put on hold when you answer the new call. You can easily switch
among calls within the same integrated app.
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Support Auto Version Update.
The TELUS Business Connect with Skype for Business app shall prompt the user to update when there’s a new version. The prompt
will read:
A new version of TELUS Business Connect with Skype for Business is now available. Do you want to exit Skype for
Business now to download and install it? Your unsaved data might be lost if you are in the middle of some process.
The user can either Continue or Cancel the update.
1.
If the user clicks Continue, then Skype for Business and the TELUS Business Connect with Skype for Business app will close and
the auto-update will proceed.
2.
If the user clicks Cancel, the prompt will close and the update will not proceed. The next time the user logs in to the TELUS
Business Connect with Skype for Business app, the update prompt will be displayed again.
There is a check box, Skip this update, in the prompt box. If the user checks this, then the prompt will not be displayed until the next
version of TELUS Business Connect with Skype for Business is available.
System Requirements:
1. Operating system
Windows 7 32 bit and 64 bit
Windows 8 32 bit and 64 bit
Windows 10 32 bit and 64 bit
Surface Win10 64 bit
2. Skype for Business version.
Skype for Business 2015
Skype for Business 2016
© 2016 TELUS Corporation. TELUS and the TELUS logo are trademarks of TELUS Intellectual Property. All other marks, logos, designs and otherwise are the trademarks and intellectual property of the respective third parties.
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