Request Tracker (RT) Requestor Documentation

Submit a request using a request form

Request Tracker request forms may be accessed by following the instructi= ons below:

• 
  Submit a request using the web form and sign in using your 8-character UWaterloo username (e.g. j25robe= r) and password
  
  • 
    If the form you are looking for is not listed here, it may have been= migrated to Atlassian/Jira Ser= vice Management. Consult the appropriate service page or area if you ca= n=E2=80=99t find the form you are looking for. 
    

How to complete the request form

1. 
   Fill in the values as required
   
   1. 
      If you are submitting the ticket for another user, simply add in the= ir 8-character UWaterloo username (e.g. j25rober) or full email addres= s(es) to the Requestor(s) field.
      
   2. 
      Use the TAB key to move through the form = as hitting enter (in some cases) may submit the form
      
2. 
   Once all values are filled in, click Submit to subm= it the form.
   

Logging into Request Tracker

Use your 8-character UWaterloo username (e.g. j25rober) and passwor= d to log in at https://rt.uwaterloo.ca/= SelfService/Forms/index.html
The RT menu is along the top of the window and includes:

• 
  Home - takes you to the Open Tickets screen
  
• 
  Tickets - by default, you are looking at open = tickets. Use the pull-down menu to access Closed tickets
  
• 
  New ticket - use this to create a new ticket i= n any available queue.  If you aren't sure which form is appropriate f= or your request, please use the IST general request form
  
• 
  Logged in as - log out of the RT system
  
• 
  Help for RT - link to support resources on uw= aterloo.ca/rt
  

By default, the SelfService Home screen will show your currently op= en tickets.