Presenting complaints

Unit 1. Presenting complaints
It’s my job: Dr Gillian Henderson – cardiologist
Language spot: Asking short and gentle questions
Listening 1: Personal details. Oxford. Med. 1
Pronunciation: Medical terms - word stress
Culture project: Understanding culture –interpreting body language


PRESENTING COMPLAINTS


IT’S MY JOB
Dr Gillian Henderson – cardiologist

1. 
   Before you read the text about Dr.Henderson, a cardiologist, discuss with a partner what you think being a cardiologist involves.
   
2. 
   All of the statements below are true. Find information in the text to support each statement.
   

1. 
   Dr. Henderson’s team is very skilled.
   
2. 
   The work of her team depends on the support of other people.
   
3. 
   Details about the close set relative are taken from patients.
   
4. 
   Patients have two numbers (other than their phone number) on their hospital records.
   
5. 
   The date collected need to be accurate.
   
6. 
   Checks are carried out to make sure patients are who they say thay are.
   

Dr Gillian Henderson
My name is Dr. Henderson. I’m a cardiologist at a London hospital. The highly trained team of which I am part deals with the diagnosis, investigation, and treatment of patients with all forms of heart disease, including cardiac transplantation and some sorts of vascular disease.
None of our work would be possible without the support of other people in the hospital team – the triage nurses, the receptionists, and soon. Their work is vital to the smooth running of the department. When patients arrive for the first time, personal information is taken: name, address, telephone numbers, next of kin for contact in case of emergency, and other information such as their GP’s name and address, their NHS number, and their unique hospital number.
We deal with a large catchment area and also deal with referrals from outside the area, tourists, visitors to A&E, private patients, so on, so the potential for confussion is great unless the date that are taken are accurate and the systems secure.
At various stages of patients’ contact with the hospital, information is checked to make sure it is correct and that the patients can confirm their identity. For example, on arrival at a clinic patients might be asked their GP’s name or part of their telephone number,for example the last three numbers.
Then during the consultation a nurse or a doctor might also ask their date of birth. All this is for the benefit of the patient to ensure the hospital team doen not make mistakes and people do not use patients’ detailes fraudulently.
We can then turn to dealing with the patients’ treatment in safety.