Policy Department C: Citizens' Rights and Constitutional Affairs
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Fellow campaigners: these are people who are strongly committed to the aims of
the project, but at the same time have limited influence over other stakeholder
groups within the city administration.
Opponents: these are influential stakeholders who actively oppose the aims of
the project.
Promoters: a group who is wholeheartedly working to
make the project a
success, even in the face of resistance within the city administration.
At the beginning of virtually any major project affecting a whole organisation, the various
stakeholder groups are in a ‘neutral’ zone vis-à-vis the aims of the project. Only in the
course of the first few months do the stakeholder groups decide what position to adopt.
The aim of successful stakeholder management is to turn the stakeholder groups into
protagonists bearing a shared responsibility. The extent to which the core team and the
principal stakeholders of the LiMux project in Munich have managed to achieve this will be
indicated below.
3
STAKEHOLDERS IN THE LIMUX PROJECT IN THE
CAPITAL OF BAVARIA, MUNICH
The following list of stakeholders is based on the history and administrative structure of
Munich. It is not definitive, nor could it be, but rather only contains a representative
sample, looking at the situation from a temporally defined angle. All the stakeholders listed
are described with reference to the measures and finally positioned in a force field portfolio.
3.1 The project team: the starting point for all stakeholder groups
The LiMux project team comprises a core team and an extended project team.
The core team consists of approximately 25 people who are working on the development
and provisioning
of the LiMux Client, Support for the Open Office Components such as
OpenOffice, Thunderbird and Firefox, including the conversion of forms and macros, as well
as the further development of, and support for, the WollMux (document and template
system
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), with support from external service-providers. The
core team is organised into
smaller groups dealing with or identified as:
Management of requirements,
Development of the LiMux client (excluding Office),
Development of the office and WollMux components,
Migration support and incident management,
Test management,
Release management and architecture, and
Change & communication combined.
The core team is managed by the project management and the project office and the
technical lead.
The extended project team consists of numerous colleagues from the migration fields, who
decide about the requirements in
their respective fields, report on the migration and
provide day-to-day support for users. This extended project team is regarded as an
independent stakeholder group in the description of the project (IT managers and IT staff).
It took nearly three years to put together the LiMux core team, and in the course of the
project the form taken by the team has changed, just as in the past three years the
organisational parameters have changed radically. In parallel with the migration of work
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WollMux was developed, in the
framework of the LiMux project, as an extension of OpenOffice.org and is now
being used in more and more municipalities to work with templates, forms and letterheads (
www.wollmux.org
).