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Information Services and Technology (IS&T) Relationship Management Metrics is&t leadership Team December 21st, 2006
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tarix | 14.10.2017 | ölçüsü | 560 b. | | #5044 |
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Information Services and Technology (IS&T) Relationship Management Metrics IS&T Leadership Team December 21st, 2006
Currently engaging with the 5 schools, as well as numerous EVP, Provost, and Chancellor groups * FY07 Metrics are to date
Current RM Assignments: http://web.mit.edu/ist/org/rm
RM Metrics – FY06 Metrics Metrics - Customer Perception
- Improve the clients' opinion of IS&T services and reputation
- Customer Engagement – DLC’s view IS&T as a business partner
- Integration of RM within IS&T
- IS&T staff engage relationship managers on strategic level projects and for high level issue resolution
- Resource Materials
- Develop or contribute to development of relevant IS&T reference materials as collateral
- Develop and maintain client profiles
RM Metrics – Customer Perception “IS&T services have improved over the past few years” – Business Area Director “A great show of the collaborative spirit and just plain willingness to help by IS&T” - Associate Director Orient new Assistant Director Media Lab Network Discussion DSL Enterprise Services referred other peer departments (e.g., Housing, DAPER)
RM Metrics – Customer Engagement DLCs view IS&T as a business partner DITR SLAs, AdminIT, DCAD, Co-location, Backup, Training, SWRT, Survey service, Request Tracker… Medical network health assessment DSL IT Portfolio Management Vendor analysis ID Management
RM Metrics – Integration of RM within IS&T Client referrals from IS&T Asked to seek feedback on IS&T pilots and other services Asked to advise on Email Migration Increase in IS&T staff asking for RMs to prep for and participate in client meetings
RM Metrics – Resource Materials Email Migration One-Pager Construction Tear Sheet Products and Services Matrix All existing clients have a profile indicating usage of core IS&T services
Please send any feedback to the IS&T Relationship Management Team - http://web.mit.edu/ist/org/rm
- ist-rm@mit.edu
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