Whatever platform you’ve chosen for your general unified communications (UC) client, effective
voice communication is—or should be—at the heart of your communications strategy. It’s what
underlies the effectiveness of every business process and workflow. .
Mitel MiVoice for Skype
for Business
Mitel | 2
Enterprise-Class Voice Made Easy for Skype
for Business Environments
If your UC platform of choice is Skype for Business from Microsoft™, then let MiVoice for Skype
for Business make adding enterprise-class voice easy. MiVoice for Skype for Business delivers
comprehensive voice capabilities so seamlessly and transparently that your employees enjoy
full-featured voice communications from an industry leader without having to leave their familiar
Microsoft UC environment.
Proven and Reliable Voice and Mobility
While there are numerous ways that your employees can
interact with others, voice still remains a top choice among
employees and a core element of unified communications.
With over 40 years of experience in delivering business
communications solutions that power over 2 billion
business connections every day, Mitel knows what it takes
to deliver dependable and highly flexible voice solutions to
address today’s business needs–no matter your size..
Built upon Mitel’s Freedom Architecture, Mitel MiVoice
for Skype for Business can provide your business with a
highly flexible communications solution that can easily
respond to your changing business and IT needs. And
its reliable, distributed architecture can help ensure
communications availability for your business in the
event of a network outage or hardware failure, therefore
allowing your employees to continue working as if nothing
had happened in the back office.
Voice Made Easy
Gone are the days when your IT department’s main
priority was simply keeping servers and computer systems
up and running. These days there are more technological
concerns than ever vying for their attention and
departmental resources - Managing and strengthening
business security and privacy. Managing Big Data analytics.
Integration of cloud computing into business processes.
And much more
At Mitel we believe that business communications solutions
should be the simplest part of your IT department’s world.
Mitel MiVoice means less IT infrastructure, less complexity
and less drain on your IT resources.
MiVoice addresses both small business and large
enterprise needs with the broadest range of
communication features available, robust call control, and
support for a wide range of innovative desktop devices
and applications.
Key Features
• Proven and reliable voice and mobility
• Voice made easy
• Seamless experience from within client
• Cloud-ready today
• Fits all it frameworks, not just Microsoft
• A full range of enterprise class voice features
• Enhanced mobility
• Simple, powerful web-based management
3 | Mitel
And it does it without the need for your business to add
third party components, so you avoid vendor sprawl
and the complexity and costs associated with managing
products from multiple vendors.
With Mitel MiVoice and MiVoice for Skype for Business
you can easily add voice communications to your
Skype for Business unified communications solution
that addresses all of your employees’ communications
needs, all the while helping minimize the total cost of
ownership of your unified communications solution.
Seamless Experience within Client
- Desktop or Mobile
Building on Mitel’s long history of voice and presence
integration with Microsoft desktop applications, MiVoice
for Skype for Business leverages and extends the
capabilities of Microsoft Skype for Business, adding the
richness and quality of the proven Mitel enterprise voice
communications solution.
With MiVoice employees throughout the business
gain access to a complete range of telephony features
without having to leave their familiar Skype for Business
environment. And with mobility as a core component,
it provides an in-office experience anywhere—on the
road, at home, or just down the corridor.
MiVoice for Skype for Business extends Mitel’s rich
voice call control features, such as click-to-call,
incoming call device selection, and more to the Skype
for Business client. Employees can further benefit from
in-call feature controls, such as call forward, transfer,
and embedded conferencing and can even move calls
between their desk phone and mobile phone easily with
a click of their mouse.
When Skype for Business is installed with Microsoft
desktop applications, MiVoice for Skype for Business
also supports voice integration with Microsoft Office
applications, Outlook, and click-to-call from leading
web browsers.
Cloud Ready Today
Right now if you are thinking about what is the right
choice for your business’s unified communications and
collaborative services and what is the best method for
deploying it... You are not alone.
Of all the recent trends in technology the one that has had
the biggest impact on businesses, especially when it comes
to business communications solutions, is the Cloud.
Clearly there are trade-offs that organizations must take
into account when deciding between a premises-based
solution or a hosted, cloud-based offering.
With Mitel MiVoice and MiVoice for Skype for Business you
are able to choose the deployment strategy, whether
it’s premise-based or cloud-based, that best suits
your business and IT needs for MiVoice for Skype
for Business
*
integrates with both on-premise and
cloud-based Microsoft implementations.
Fits Seamlessly with All IT Frameworks,
Not Just Microsoft
MiVoice for Skype for Business is built on the open,
fully modular Mitel Freedom Architecture that is
agnostic when it comes to data infrastructure and
unified communications components.
When powered by Mitel MiVoice Business
communications solution it provides integration
with the industry’s most widely deployed back office
applications, such as VMware, Hyper V and Salesforce.
com, so that it fits your chosen IT framework.
* When deployed with MiVoice Business
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Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
334464-R1604-EN
A Full Range of Enterprise Class
Voice Features
Integrating MiVoice into a Microsoft Skype for Business
environment delivers the full range of mission-critical,
enterprise-class voice features, such as:
• Flexible calling options. Initiate calls via
contact lists, from the search window, within
Microsoft Office applications, or from the Mitel
Call window. Or from the “recently dialed” or
“frequently dialed” window, call history list, from
an IM conversation or IM conversation history.
• Inbound call notification. Incoming calls are
presented via a pop-up window that provides
a selection of call handling options, such as
answering, forwarding, or transferring the call to
voice mail.
• Call forwarding, auto answer, and call history.
Forward calls to any of your communications
devices, set auto answer for deskphones, and
display detailed information about call history.
• In-call features. Invoke a range of control
capabilities during a call, including holding,
transferring, or escalating a call.
• A range of client modes. Make and receive
calls on your Desktop phone, softphone, PC or
mobile device.
• Presence and availability features. Voice
presence is integrated with Skype for Business
presence indication, so you know when other
users are on the phone.
• Single sign-on. Mitel MiVoice for Skype for
Business launches automatically when you
launch the client.
• Status bar. Indicates your current connection
status and messages.
• Preference settings. Set up and modify voice-
related settings for MiVoice for Skype for
Business.
Enhanced Mobility
With MiVoice for Skype for Business, employees have
the same “in-office” communications experience from
anywhere, with a single identity, phone number, voice
mailbox, and extension.
Single number reach ensures that multiple devices can
be programmed to ring for an incoming call, including
your deskphone, softphone, teleworker line, cell phone
or home phone. And with native mobile device hand off
you can move a call you’re on from your deskphone to
another device, such as a cell phone or home phone.
MiVoice Hot Desking ensures your employees continue
to be accessible and productive no matter which office
location they are working from. With it employees can
easily log into any Mitel IP Phone, located at any of
your offices (or even at home) and have instant access
to their personal profile (phone preferences, voice mail
message, etc.) and have all calls automatically routed to
that phone.
MiVoice for Skype for Business’s embedded mobility
capabilities free your employees from their desk
allowing them to communicate from wherever their
business day takes them, without the burden of
escalating mobility costs.
Simple, Powerful Web-Based Management
Through its web-based management capabilities, an
administrator can control a multi-platform MiVoice
solution directly from a web browser, as if it was a
single-platform solution. And because there are no
third party components to integrate, the entire solution
can be managed from a single pane of glass.
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