Complaint letter / email
Dear, Sir or Madam
I am writing this letter / email to complain about ____________.
I am writing this letter / email to make a complaint about ___________.
I am writing this letter / email to let you know I am so disappointed with your ____________.
To begin with, I heard a lot of good things about your online shop from friends. Besides, I saw a few good reviews about your products on the website. For this reason, I decided to order a pair of sneakers from shops. I am so disappointed with a few things. Firstly, you delivered my shoes very late. Secondly, I ordered red sneakers but I received different color. Moreover, sneakers were bad quality. However, they looked much better on the website. Also, you have very terrible customer service as I tried to call you many times last week. Nevertheless, none of your staff answered my calls. I would like you to refund the money fully/ completely or I will have to take legal actions against your shop. I hope, we will solve this problem friendly.
I am looking forward to your reply!
With best regards
Alex
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