Community Services Request for Tender template

Qualitative Criteria

In making a value for money assessment of each Respondent’s Offer, the State Party will evaluate the extent to which they satisfy the Qualitative Criteria set out in this Section. Responses to the Qualitative Criteria are designed to demonstrate the Respondent’s capacity and/or experience, and all sub-criteria must be addressed. Also make sure that any claims or statements made to address any aspect of the Qualitative Criteria should be supported through the use of examples.

[The nature of qualitative criteria is such that a poor score in one qualitative criterion may be offset by a strong score in other qualitative criteria. Insert tailored qualitative criteria on a case-by-case basis. Example qualitative criteria are provided below. The example qualitative criteria are necessarily generic and may not be appropriate for any particular procurement.]

1. 
   SERVICE METHODOLOGY (XX% WEIGHTING)
   

• 
  The Respondent will be assessed on the degree to which:
  
• 
  the proposed service methodology will facilitate the delivery of the services described in Part A, section 1.2.3 above;
  
• 
  the proposed service methodology will facilitate the achievement of the desired community outcome and service outcomes described in Part A, sections 1.2.1 and 1.2.2 above;
  

the Respondent demonstrates adequate appreciation and understanding of the Requirements of this Request.

The Respondent must:

• 
  Provide a detailed service delivery model describing the methodology that will be used to achieve the desired service outcomes that will ultimately contribute to the achievement of the community outcome. This could include but is not limited to:
  

• 
  Knowledge of issues, priorities and target groups;
  
• 
  Strategies for engagement of target groups;
  
• 
  Proposed service structure and content;
  
• 
  Timeframes and estimated hours of service;
  
• 
  Management and staffing structure; and
  
• 
  Collaboration and feedback structure.
  

• 
  Provide an outline of the evidence to support the proposed service model.
  
• 
  Develop and agree to key performance indicators or targets as indicated in the table below.
  

[Note: if the State Party requires an accurate comparison of Offers, ensure a table is provided for each Respondent to complete that is similar to the example provided under the following section ‘Key Performance Indicators’.]

RESPONDENT TO COMPLETE:

Respondent to provide its response to the Service Methodology requirement:

Key Performance Indicators:

Key Performance Indicator	Target/Level of Service
EXAMPLE ONLY: Percentage of clients who report improved health as a result of services.	‘XX’% of clients.
EXAMPLE ONLY: Number of clients to be seen or interviewed or treated by staff members each month.	‘XX’ number of clients.

RESPONDENT TO COMPLETE:

Respondent to insert values in replacement of each ‘XX’ in the table above that represent the Key Performance Indicators associated with this service.

2. 
   ORGANISATIONAL SKILLS AND EXPERIENCE (XX% WEIGHTING)
   

The Respondent will be assessed on the degree to which it has the skills and experience to perform the requirements of the proposed Service Agreements.

The Respondent must:

• 
  provide information regarding organisational skills to perform the requirements set out in the proposed Service Agreement;
  
• 
  describe how the organisation ensures staff maintain and develop relevant skills and experience with regard to the delivery of services;
  
• 
  provide details of contracts/Service Agreements for similar services provided, including a detailed description of those services, similarities between those services and this proposed Service Agreement, when the contract/Service Agreement was performed and the outcomes of the contracts/Service Agreements; and
  

RESPONDENT TO COMPLETE:

Respondent to provide their response to the Organisational Skills and Experience Criteria:

3. 
   ORGANISATIONAL CAPACITY (XX% WEIGHTING)
   

The Respondent will be assessed on the degree to which it has the organisational planning and resourcing capability to support and perform the proposed Service Agreement.

The Respondent must:

• 
  demonstrate its organisational planning and resourcing capability;
  
• 
  identify the key risks that may impact on service delivery and provide explanation of how these risks will be mitigated and/or manage;
  
• 
  the key policies, procedures and guidelines in place to ensure a relevant and high quality service is provided; and
  
• 
  provide evidence of governance arrangements and accountability practices.
  

RESPONDENT TO COMPLETE:

Respondent to provide its response to the Organisational Capacity Criteria:

5. Price Schedule

In making a value for money assessment of each Respondent’s Offer, the State Party will assess how the following Offered Price represents value for money.

If the Offered Service Agreement Payment is subject to the provisions of the A New Tax System (Goods and Services Tax) Act 1999 (Cth), it will be deemed to be inclusive of all GST applicable to the taxable supply.

RESPONDENT TO COMPLETE:

Is the Respondent registered for the purposes of GST?

Yes / No

The Offered Price will be deemed to include the cost of complying with this Request (including any Addenda) and the General Provisions and the cost of complying with all matters and things necessary or relevant for the performance of the Service Agreement.

As per clauses 13.3 and 15.1 (d) of the General Provisions, Respondents are reminded that their Offer must allow them to meet all of their legal obligations and comply with State and Commonwealth laws relevant to the Service Agreement (including, for example, those industrial obligations under the Federal and State Social and Community Services (SACS) awards). No variation to the Service Payment will be considered, unless in accordance with the Service Payment Variation clause.

[If there is a fixed budget for this Request, include the following details and delete the ‘Price Schedule’ section below:]

There is a Fixed Budget for this Request Process as outlined below:

[Insert full details of Fixed Budget including the relevant time period].

[For example, include total value for the entire term of the Service Agreement, a schedule of when payments will be made throughout the life of the Service Agreement and any other information that may be relevant for the Respondent.]

RESPONDENT TO COMPLETE:

Does the Respondent agree to the Fixed Budget for this Request as set out in section 7.5?

(Yes / No)

[If the Respondent is required to include an additional breakdown of the Fixed Budget, (including an indication of the level of service they will provide) include a table for Respondents to complete here]

If No, please provide details of the elements that are not agreed to, and reasons why:

[If Respondents are required to complete a price schedule for this procurement, include the following details and delete the above ‘fixed budget’ section:]

Always make sure each element of the Price Schedule is completed so that the State Party can undertake an accurate price evaluation.

When completing the Price Schedule, state the value of the Offered Service Agreement Payment in Australian Dollars only, and make sure all costs of complying with the requirements of this Request are included. Some elements of a sustainable price include, but are not limited to, start-up costs, overhead costs, staff costs, training costs, service delivery costs etc.

[Note: where the State Party wishes to issue Recipient Created Tax Invoices (RCTIs) under this Service Agreement, it must be stated in this section and the relevant RCTI clause needs to be included in Part F (section 11).]

RESPONDENT TO COMPLETE:

[Insert Price Schedule for Respondent to Complete]

[Always ensure a price schedule is used to ensure an accurate price evaluation can be undertaken.]

[The below tables are provided as examples of Price Schedules that may be inserted below.]

Delete inapplicable options.

[Example 1: total price for the first year, with indexation only price variation]

The Respondent is required to provide a total price for the first year of the Term. This price will be varied in accordance with the Non-Government Human Services Sector Indexation Policy for each year following.

YEAR	Year 1
Total Price (AUD)	x

[Example 2: price per year plus total price]

The Respondent is required to provide a total price for each year of the Term, excluding Indexation.

YEAR	Year 1	Year 2	Year 3	Year 4	Year 5	Total Price (AUD)
Price (AUD)	x	x	x	x	x	x

[Example 3: start-up costs plus total price]

The Respondent is required to state the total start-up costs associated with this Request, and provide a total price for the entire Term, excluding Indexation.

Element	Start-Up Costs	Total Price (AUD) (5 years) NOT including Start-Up Costs
Price (AUD)	x	x

[Example 4: price per year, volume per year and per service element – note: three year agreement only]

The Respondent is required to state total price, for each program, for each year of the Term. The Respondent is also required to state the volume of service that will be provided for each program and for each year of the Term, excluding Indexation.

Service Element	Price (AUD) Year 1	Volume Year 1	Price (AUD) Year 2	Volume Year 2	Price (AUD) Year 3	Volume Year 3	Total Price (AUD)	Total Volume (Years 1 to 3)
Program 1	x	x	x	x	x	x	x	x
Program 2	x	x	x	x	x	x	x	x
Program 3	x	x	x	x	x	x	x	x
(Add Extra Lines as Necessary)	x	x	x	x	x	x	x	x
Total Price (AUD) and Volume	x	x	x	x	x	x	x	x

End of Response Form

Appendix 1: Order Form

[If this Request is to establish a panel arrangement, include this appendix. If the Request is to establish a single service provider arrangement, delete this appendix.]

[Below is a suggested order form, which can be customised to suit your particular service agreement.]

ORDER FORM

SERVICE AGREEMENT [INSERT NUMBER] FOR [INSERT SERVICE AGREEMENT TITLE]

[INSERT STATE PARTY NAME]

TO	[Insert Service Provider’s name]
This is an order under Service Agreement [insert number] for [insert Service Agreement description] for the following Services to be provided:
[Describe Services to be provided – they must fall within the description of "Services" covered by the Service Agreement]
The following details and requirements apply:
When Services to be provided		[Insert detail]
Where Services to be provided		[Insert detail]
Additional requirements, specifications and provisions		[Insert detail. If the Payment Schedule in the Service Agreement Details part of the Request does not cover timing of invoicing, this should be dealt with here]
Submitted:			Accepted:
[Signature of authorised officer] [STATE PARTY NAME] [DATE]			[Signature of Service Provider or authorised officer] [SERVICE PROVIDER NAME] [DATE]